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106

P: Provide list of images that are being synced in each direction in LrC itself

Engaged ,
May 29, 2024 May 29, 2024

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PROBLEM

Prior to LrC/13.3,  In the Lightroom Sync tab of the Preferences dialog there was a list of images that were in the process of syncing with the Adobe Cloud.  This was removed as of LrC/13.3 when the cloud sync architecture was updated to improve performance and reliability.   

 

However, we are still seeing a large number of situations where numbers of images get stuck in the sync process and just sit there in limbo without change,  Other than being able to see how many images are in process each way, there is no place in LrC to see which images are involved other than a lenghy and complicated process to generate and then decipher a diagnostic report.  In addition it is not clear how to read those diagnostic reports.

 

PROPOSAL

Someplace in LrC itself, please provide a list of the images that are in the process of syncing in each direction.  If possible, inlude which direction they are going and what is being synced (just metadata, full image, etc.)

 

Thanks

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correct answers 1 Pinned Reply

Adobe Employee , Aug 14, 2024 Aug 14, 2024

A new version of the Sync Activity in the Lr Mobile Panel of Preferences has been released. This version is compatible with the syncing changes introduced in 13.3.x

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New Here ,
Jun 26, 2024 Jun 26, 2024

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I would also welcome to bring back the feature of seeing a synch issues list directly in LrC. I have managed to clear one synch issue by downloading and familiarising myself with the Diagnostic Report but it is rather time consuming and convoluted. Trouble shooting prior to LrC 13.3 was much easier.

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Enthusiast ,
Jun 26, 2024 Jun 26, 2024

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Yea sucks to always have to create and manage 10GBs of a report whenever one image gets stuck.

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New Here ,
Jun 29, 2024 Jun 29, 2024

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I agree

 

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Community Beginner ,
Jul 12, 2024 Jul 12, 2024

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Since this new update I have 437 photos stuck in the syncing vortex. Several of my collections have had all photos removed so are now just in the All Photographs area. I was always taught to only move files via Lightroom but this has now created a seperate folder structure within my intial folder system that is now missing photos. 

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Community Beginner ,
Jul 12, 2024 Jul 12, 2024

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Rather that hoping to bring back the feature of seeing what photos are stuck, seems like the real request should be to expect that Adobe would fix the sync functionality. The attemped fix is worse than than before the update. 

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Community Beginner ,
Jul 23, 2024 Jul 23, 2024

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Its not exactly a smooth roll out.  Its essential to see what is causing syc issues.  I have one photo stuck, it really irritating and I have no way to find which one it is.  Why has the list gone? It simply needs to come back, sync has never been great in LRC but at least we use to be able to pin point the problem images!  Adobe please listen and bring this back.

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Explorer ,
Jul 25, 2024 Jul 25, 2024

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Not sure how "voting" is supposed to work in this thread but count me among those who want a list of images that are in the process of sycing. That list would save hours of headaches.

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Enthusiast ,
Jul 25, 2024 Jul 25, 2024

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Got 141 files in my Binary Uploader section now, do I really need to search each file name manually, or has a better method surfaced by now?

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Explorer ,
Jul 28, 2024 Jul 28, 2024

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I'm in favour of anything that helps to dentify which files are stuck. I had 9 images stuck. I don't have many images in cloud so so I was able to figure out which images were stuck ... but the search took hours of my life that I'll never get back.

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Explorer ,
Aug 13, 2024 Aug 13, 2024

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Just installed Lightroom Classic 13.5 tonight and everything is back to normal. The Lightroom Sync tab in Preferences acts like it used to. And the images that were stuck syncing cleared up. Thank you Adobe for listening to this request! I really appreciate it.

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Adobe Employee ,
Aug 14, 2024 Aug 14, 2024

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LATEST

A new version of the Sync Activity in the Lr Mobile Panel of Preferences has been released. This version is compatible with the syncing changes introduced in 13.3.x

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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