Acquisizione diretta Lightroom on macOS Catalina

New Here ,
Jan 13, 2020 Jan 13, 2020

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Con l'ultimo OS Catalina e l'ultima versione di LR CC non funziona l'acquisizione diretta, è possibile risolvere il problema????

 

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TOPICS
Bug, Crash or freeze, How to, Mac, Problem or error, Sync

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Adobe Employee ,
Jan 13, 2020 Jan 13, 2020

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Hi Ricky,

Welcome to the Adobe community!

Sorry to hear that Lightroom is not working on macOS Catalina, could you please let us know the version of Lightroom you're using? You can check that by going to Help > System Info.


Also, would you mind sharing some more information about the issue you're facing?
Is Lightroom crashing or freezing?

You can check this article for some troubleshooting steps: https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html


Let us know how it goes.
Regards,
Sahil

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New Here ,
Jan 13, 2020 Jan 13, 2020

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Ciao Sahil,

la versione di LR è la 9.1 e del mac è 10.15.2

LR si blocca sempre appena si avvia l'acquisizione diretta (ruzzola arcobaleno) poi si sblocca ma non rileva nessuna fotocamera. Dovevo eseguire un lavoro in studio e ho provato a cambiare 3 cavi USB e due fotocamere (Canon 5D MKIV e Canon 5DS), poi ho provato su un macbook pro di un collega ma con lo stesso problema. Ho provato per un'ora in vari modi (accendi-spegni camera, attacca-stacca USB, e tutte le combinazioni possibili) Alla fine l'acquisizione è stata possibile usando un vecchio macbook pro (modello precedente ai nuovi con USB-c e touch bar) con LR versione 9.1 installata. Allego screenshot dei requisiti.

Ho letto su internet che è un problema noto, mi auguro che lo risolviate presto.

Buona giornata

 

R.

Screenshot 2020-01-14 06.19.27.pngScreenshot 2020-01-14 06.20.32.png

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New Here ,
Jan 31, 2020 Jan 31, 2020

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Condivido gli stessi problemi per quanto concerne l'acquisizione diretta dopo aver scaricato Catalina.  Ci sono novità?  Suggerimenti?    grazie

 

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LEGEND ,
Jan 31, 2020 Jan 31, 2020

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Apple has released v 10.15.3

 

fixes several issues.

 

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New Here ,
Nov 08, 2020 Nov 08, 2020

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chiedo scusa, succede la stessa cosa anche a me. 

Vi sono novità su come poter risolvere il problema?

Grazie!

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