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Blank images in Smart Collection

Community Beginner ,
Oct 12, 2020

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I have created a Smart Collection called Not in Collections where the Collection doesn't contain "a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z '

and Capture Date is in this year. It is show photos like below:

dlcphotos_0-1602526122380.png

How can I find out which images are doing that?

Windows 10 latest version of LR Classic on the Photography plan

Thanks!

David

 

Correct answer by dlcphotos | Community Beginner

The new version that came out today, 10/20/2020 has fixed my issue.

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Bug, Problem or error, Windows

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Blank images in Smart Collection

Community Beginner ,
Oct 12, 2020

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I have created a Smart Collection called Not in Collections where the Collection doesn't contain "a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z '

and Capture Date is in this year. It is show photos like below:

dlcphotos_0-1602526122380.png

How can I find out which images are doing that?

Windows 10 latest version of LR Classic on the Photography plan

Thanks!

David

 

Correct answer by dlcphotos | Community Beginner

The new version that came out today, 10/20/2020 has fixed my issue.

TOPICS
Bug, Problem or error, Windows

Views

48

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Oct 12, 2020 0
LEGEND ,
Oct 12, 2020

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The Metadata panel will give you the file name and folder. Or you can right-click on a grey thumbnail and select "Show in Explorer" (Windows) or "Show in Finder" (Mac)

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Oct 12, 2020 0
Community Beginner ,
Oct 12, 2020

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Thanks for the response! 

Everything is blank and I am unable to right-click on the thumbnail.

I am looking into the "Lightroom error on preview cache or displays gray thumbnails" article to see if any of that helps.

 

David

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Oct 12, 2020 0
Most Valuable Participant ,
Oct 12, 2020

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"latest version of LR Classic"

 

Do the menu command Help > System Info to verify you really are on the latest version, 9.4. It's not uncommon for the Creative Cloud app to lead you to think incorrectly you're on the latest.

 

This issue of zombie thumbnails that can't be deleted and display no information has struck a number of users since LR 7.5.  I recommend that you add your details to this bug report:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-blank-thumbnails-sh...

 

and be sure to click Like and Follow at the bottom of the first post. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

 

Then follow the instructions in this post in the bug report for getting your catalog to Adobe for them to fix:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-blank-thumbnails-sh...

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Oct 12, 2020 1
Community Beginner ,
Oct 12, 2020

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Yes, I have the latest version, and here is a copy of the System Info:

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
SqLite Version: 3.30.1
Built-in memory: 16286.7 MB
Real memory available to Lightroom: 16286.7 MB
Real memory used by Lightroom: 3773.4 MB (23.1%)
Virtual memory used by Lightroom: 4184.8 MB
GDI objects count: 731
USER objects count: 2210
Process handles count: 2989
Memory cache size: 1130.7MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 484MB / 8143MB (5%)
Camera Raw real memory: -1965MB / 16286MB (-12%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1440x900, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 750 Ti (27.21.14.5638)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Owner\Pictures\H Drive Catalog\H Drive Catalog-2-2.lrcat
Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Athentech Perfect Exposure
3) Athentech Perfect Eyes
4) Athentech Perfectly Clear v2
5) Aurora HDR 2019
6) DENOISE projects standard
7) Facebook
8) Flickr
9) HDR Efex Pro 2
10) Helicon Focus Export
11) jf Flickr
12) Lightroom to Exposure
13) LR/Instagram
14) Luminar 4
15) Luminar 2018
16) Luminar Flex
17) Nikon Tether Plugin
18) ON1 Photo RAW 2018
19) ON1 Resize 2018
20) Perfectly Clear Complete v3
21) PicDrop FTP Upload
22) SHARPEN projects

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1380
Subsystem : 105f10de
Revision : a2
Video Memory : 2007
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers / Headphones (Realtek Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x42
Direct2DEnabled: false

----------------

I will look into the links you sent.  

 

Thanks!

 

David

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Oct 12, 2020 0
Community Beginner ,
Oct 20, 2020

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Still waiting on a fix...

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Oct 20, 2020 0
Most Valuable Participant ,
Oct 20, 2020

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"Still waiting on a fix..."

 

Did you contact Adobe employee Rikk Flohr as described in the post linked above?

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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