Catalog fails at integrity, optimization and won't backup

New Here ,
Mar 05, 2021 Mar 05, 2021

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Version 10.11, Windows 10

LRC started running slow and then it started locking up performing simple tasks.   A windows comes up asking what I was doing when it locked up and offers to send a reprot to Adobe.  I have sent about 5 of these now.  

Besides (see subject line) it also locks up when I try to delete any photos or just suddenly closes.  Can someone from Adobe contact me?  

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Crash or freeze, Problem or error

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Advocate ,
Mar 05, 2021 Mar 05, 2021

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Adobe employees who can help you seldom ever participate in this user to user forum.

You should be able to get help from the links on this Adobe site:  Adobe Help Center

In the meantime, have you been letting LrC backup your catalog? You can search your drives for files that end in .lrcat.zip

 

Kenneth Seals

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New Here ,
Mar 05, 2021 Mar 05, 2021

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Thanks for the reply. I have a valid backup from about 10 days ago.
However I did A LOT of work and editing that I would rather not lose. So I
am hoping Adobe can help with a repair. I will check out the link you gave
me and contact them.

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Advocate ,
Mar 05, 2021 Mar 05, 2021

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Good luck 🙂 That's why I back up every time LrC exits. I also do the integrity check and optimize the catalog each time. That's a good reason to do the backup each time LrC exits.

 

Kenneth Seals

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