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I have a subscription and now lightroom cc will not work. it loads and then freezes. I am not a computer geek. I just expect something I pay for monthly to be working. I see there are lots of people with this same problem. How is this fixed?
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Please post your OS and LRCC versions thanks Pauline.
Yea I agree its pretty frustrating: how long have you been using this version?
Any recent changes to your OS?
There is a CC dedicated forum and I can move your post there if you like.
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windows 10. lightroom cc v10.1 updated 30 days ago
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Going out on the proverbial limb here:
1: remove the first in line image which is displayed in your sync screenshot. Sometimes a corrupt file has been known to holdup the sync.
Retest Sync after that.
2: Create a new catalog and move the sync to that Catalog following the copied process below.
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Tony,
For info, the Sync Start/Pause and Adobe Cloud info has been located at top right corner of Lightroom Classic UI since 9.3 (June 2020)
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Yes I have a subscription and I am using lightroom cc. It will open, load photos. As soon as I click the mouse the blue wheel starts and then the white overlay and it freezes. I don't know how to do what you said. I got a subscription so I wouldn't have to fix these kind of issues. I turn it on and expect it to work.
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I am using lightroom classic. I just uninstalled it and am waiting for it to reinstall.
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Nope. That didn't change anything. Any more ideas? Maybe just cancel my subscription? No sense paying for something that doesn't work.
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Ok, I installed the older version, it worked. Did the update and back to freezing. Going to go back to the older version. At least it will work.
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Bring up your copy of Adobe Creative Cloud Desktop App
Sign out, wait a few, sign back in.
Watch for any errors/notices (probably none)
Typical connectivity what if solution.
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Thanks, did that. Also rebooted, shut computer completly down and started up again. It still just crashes. I don't put things on the cloud. The lightroom that goes to the cloud will work, but I don't want that one. Just the cc on my computer.
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Buggy behavior
Consider resetting the preference file. The preference file can get corrupted, leading to buggy behavior. A corrupt preference file will survive updates, upgrades, re-installs. Resetting the preference file is Adobe speak for deleting it. After it is deleted, Lightroom Classic will create a new one upon launch. Side effect is settings in preferences will reset to defaults.
see: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html