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lightroom is not working after subscribing via apple store

New Here ,
Jan 19, 2020 Jan 19, 2020

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I have subcribed lightroom classic for a one year via apple store. But still the lightrrom appliction is not allowing me to carry out jobs ,FYI apple store is showing next renewal date is on Jan 2021

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Community Expert ,
Jan 19, 2020 Jan 19, 2020

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Did you try to log out and back in in the LR app?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Expert ,
Jan 19, 2020 Jan 19, 2020

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As previously mentioned, a good first step is to log out and then log back in. Also, what is happening when you launch Lightroom Classic?

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Community Expert ,
Jan 19, 2020 Jan 19, 2020

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Just looked at the app store since I don't think you can actually subscribe to Classic through it. Indeed, the only thing they offer is a download of the cloud version (simply called Lightroom without the Classic monniker). You probably are running the wrong version of Lightroom therefore. The cloud version that you can get through the apple app store misses essential features sauch as watermarking, printing, virtual copies, etc etc etc etc etc. To get Classic, I am pretty sure you can only go through Adobe and subscribe to the photographer plan, which will give you Lightroom Classic and Photoshop. You probably should get Apple to give you a refund.

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LEGEND ,
Jan 19, 2020 Jan 19, 2020

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Looking at the App store, I see Lightroom, I do not see Lightroom Classic. And digging a bit more Lightroom for iPad.

 

In Lightroom, click on Help, then System Information, then Copy. Paste that in a reply. Include all info from first line down to just after plug-in info.

 

 

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LEGEND ,
Jan 19, 2020 Jan 19, 2020

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Proper care and feeding, including Insttallation, Updates, Accredidation (of license), Activation, depends upon the Adobe Creative Cloud Desktop App.

 

 

Do you have the Adobe Creative Cloud Desktop App?

https://www.adobe.com/creativecloud/desktop-app.html# 

 

Screen Shot 2020-01-19 at 3.37.43 PM.png

 

Screen Shot 2020-01-19 at 3.38.41 PM.png

 

 

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LEGEND ,
Jan 19, 2020 Jan 19, 2020

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Info ot the Apple Store about Lightroom, states an Adobe subsription is required after 7 day trial. So do you have a subscription with Adobe? You would be able to sign in at Adobe.com, Select Manage Account , and review your Plan(s)

 

 

Whatever some Apple page states is meaningless if the Adobe site says no.

 

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