Lightroom Locking Up and Crashing

[Timbo_0812]

Every time i try to export LR locks up and just shuts down 

latset version installed

HELP 

[dj_paige]

Please provide basic information such as

Please note, we want the version NUMBER of your Lightroom and operating system.

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

[Timbo_0812]

thanks ... 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363

No text - just locks and then application shuts down 

Seems to happen when i try to export ONE SINGULAR photo 

graphics info - NVIDIA geforce GTX 1050 

[Timbo_0812]

sorry - forgot to add - no this is the only issue on the machine 

[dj_paige]

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

[Timbo_0812]

just lighroom

[dj_paige · Accepted solution]

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

You might want to make a copy of your preference file before you do this just in case it doesn't work.

[Timbo_0812]

yes all seems to be fine now 

thank you so much 

[dj_paige]

😊👍 That's good to hear!

[Timbo_0812]

HI 

Im afraid this is hapening again however LR wont open at all now - as soon as it does it comes up with failed to open ... 

Ive done the preferences thing you sent on before again but nothing