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Lightroom Locking Up and Crashing

New Here ,
Jul 18, 2020

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Every time i try to export LR locks up and just shuts down 

 

latset version installed

HELP 

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

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Lightroom Locking Up and Crashing

New Here ,
Jul 18, 2020

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Every time i try to export LR locks up and just shuts down 

 

latset version installed

HELP 

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

Topics

Problem or error

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71

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LEGEND ,
Jul 18, 2020

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Please provide basic information such as

Adobe Forum.png

Please note, we want the version NUMBER of your Lightroom and operating system.

 

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

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New Here ,
Jul 18, 2020

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thanks ... 

 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363

 

No text - just locks and then application shuts down 

Seems to happen when i try to export ONE SINGULAR photo 

 

Timbo_0812_0-1595103307732.png

graphics info - NVIDIA geforce GTX 1050 

 

 

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New Here ,
Jul 18, 2020

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sorry - forgot to add - no this is the only issue on the machine 

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LEGEND ,
Jul 18, 2020

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Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

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New Here ,
Jul 18, 2020

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just lighroom

 

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LEGEND ,
Jul 18, 2020

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First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

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New Here ,
Jul 18, 2020

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yes all seems to be fine now 

 

thank you so much 

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LEGEND ,
Jul 19, 2020

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😊👍 That's good to hear!

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New Here ,
Jul 21, 2020

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HI 

 

Im afraid this is hapening again however LR wont open at all now - as soon as it does it comes up with failed to open ... 

 

Ive done the preferences thing you sent on before again but nothing 

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