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erilincos
Participant
June 11, 2017
Answered

LR 5.7.1 won't recognize my RAW files

  • June 11, 2017
  • 1 reply
  • 4797 views

I just got a new Canon EOS 1D Mark II. When I go to import LR (version 5.7.1) does not recognize my RAW files. There are no updates available. What could be the problem?

    This topic has been closed for replies.
    Correct answer JP Hess

    Well I upgraded to LR 6 and the same thing happens.


    Have you applied any updates? Lightroom 6 .0 isn't going to cut it. You need at least Lightroom 6 .5. The current update is Lightroom 6 .10 .1. All of these updates are free, but they require action on your part.

    1 reply

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    dj_paige
    Legend
    June 11, 2017

    Please explain in detail what happens when LR "does not recognize" the files. If there is an error message, please quote the exact complete unedited word-for-word error message.

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    erilincosAuthor
    Participant
    June 11, 2017

    a window titled "import results" pops up.

    it says "The files are not recognized by the raw format support in Lightroom. (943)

    A list of my files follows.

    "Please click below to check for an updated version of LR"

    I did that, no updates available

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    dj_paige
    Legend
    June 11, 2017

    Your Lightroom 5.7.1 should not be giving you this message, so I need clarification:

    1. Did you mis-type the name of the camera? Is it perhaps a Canon 1D X Mark II?
    2. Please go to Help->System Info and report the version NUMBER of Lightroom shown there in the first line.
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