LR 5.7.1 won't recognize my RAW files

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I just got a new Canon EOS 1D Mark II. When I go to import LR (version 5.7.1) does not recognize my RAW files. There are no updates available. What could be the problem?

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JP HessCorrect answer

Inspiring

Well I upgraded to LR 6 and the same thing happens.

Have you applied any updates? Lightroom 6 .0 isn't going to cut it. You need at least Lightroom 6 .5. The current update is Lightroom 6 .10 .1. All of these updates are free, but they require action on your part.

dj_paige

Legend

Please explain in detail what happens when LR "does not recognize" the files. If there is an error message, please quote the exact complete unedited word-for-word error message.

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E

erilincosAuthor

Participant

a window titled "import results" pops up.

it says "The files are not recognized by the raw format support in Lightroom. (943)

A list of my files follows.

"Please click below to check for an updated version of LR"

I did that, no updates available

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dj_paige

Legend

Your Lightroom 5.7.1 should not be giving you this message, so I need clarification:

Did you mis-type the name of the camera? Is it perhaps a Canon 1D X Mark II?
Please go to Help->System Info and report the version NUMBER of Lightroom shown there in the first line.

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