LR Classic and online library Sync and erasing Pb

Explorer ,
May 15, 2020 May 15, 2020

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Hi everyone,

everything is in the title !!

I've since months 2 files in error, pending... I tried to erase my online library, but when i follow all instructions to erase, nothing works.

I tried support chat and remote access with adobe support but technician doesn't know how to help me, can't read french texts from french adobe website...

 

HELP !!! Is there a specialist in Adobe to help me ?

 

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Mac, Problem or error, Sync

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Explorer ,
May 15, 2020 May 15, 2020

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Thanks to an erratic translation... I translate my UI in english on adobe website... And miracle !!! Deletion works... in english !

Hello Adobe,

With your benefits earned every year, please let's pay multilingual devs..! Thanks a lot !

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Contributor ,
May 15, 2020 May 15, 2020

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I am afraid, you are stuck as all of us. I have 123 files with sync problems since the early beginning of Adobe Cloud. And Adobe is doing nothing visible to clear this long lasting issue. I just hope that ON1 360 will force Adobe to reconsider their “do nothing’ position” and then work on making Cloud operation simple, straight forward and unable. If you prefer, I speak French and can explain what happens in French.


Best Regards
Eric Pecquerie
eric@pecquerie.com

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Explorer ,
Jul 30, 2020 Jul 30, 2020

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Hey guys –

 

I feel your pain. I tried each and everything suggested here by other users and Adobe support alike, and NOTGHING worked. Not one thing! Finally, I gave up and decided to risk losing all my sync states and simply try something different. Here's what worked for me:

 

• In Lightroom CC Desktop:

– Pause Syncing (also on any mobile devices)

– Mark all your synced collections with a temporary color to remind you what you had synced before. I used yellow. It is quite a chore, as I have many Collection Sets and nested Collections.

– UNsync each of these collections.

 

• Sign out of all Adobe CC apps (desktop and mobile and Web)

 

• Delete the following files on the desktop app:

– /Users/xyz/Library/Preferences/com.adobe.LightroomClassicCC7.plist

– /Users/xyz/Library/Caches/Adobe/Lightroom/Sync Data/*

– /Users/xyz/Pictures/Lightroom/yourphotos2020/yourphotos2020 Sync.lrdata

 

• Sign into Lightroom Web

– Go to All Photos

– Select All (it will take awhile)

– Delete ALL (they're all moved to a Deleted album that's kept for a month)

– Sign out of LR Web

 

• Relaunch LR Desktop

– Sign into Adobe CC again (I actually don't think you can launch the app anymore without signing in)

– I struggled with NOT being able to find or dismiss the beginner's intro dialogs/walk-throughs. Don't give up if this happens to you, just keep hitting Esc and you'll finally ahve a normal screen.

– Now, turn Sync back on. NOTHING should be syncing, even if LR still thinks it has 4,800 synced photos like I did.

– Choose a small collection to start syncing again.

– Sit back and watch; it takes awhile even on a fast connection.

– When you have a few collections synced successfully, then try logging back into one of your mobile devices. Turn Sync back on. Sit and watch. Again, it takes awhile.

 

So far, so good for me. Good luck to you all!

 

– Hans Rupert

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Explorer ,
Jul 30, 2020 Jul 30, 2020

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Well, I spoke too soon – my re-syncing of LR Desktop to LR Web (and LR Mobile clients) is now stuck at 255 photos. I had nearly 5,000 synced online before. This is FUBAR Adobe – Fix!!!

 

Sorry guys.

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