LR has lost connection to external harddrive / all folder disappeared

New Here ,
Nov 16, 2020

Copy link to clipboard

Copied

Hello, I work in LR with my external harddrive. Last weekend I used a thumb drive to import files and then pluuged in my external harddrive again. No Im having troubles, LR does not connect to any of my folders anymore on my external harddrive. It appears as online, but non of the folders show so all my work on those pictures is lost. Can anyone help me how to reconnect the path for the external harddrive? Its really hard to explain (especailly in englsih since Im german) but costumer support hotline is not helpful at all. 

TOPICS
Download and install, Import and export, Problem or error, Sync

Views

74

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Nov 16, 2020
JohanElzenga Adobe Community Professional , Nov 16, 2020
You do not mention which OS you use, but it sounds like it might be Windows. Inserting the thumbdrive before you plugged in the external hard drive will probably have reset the drive letter of that external hard drive. The thumbdrive now has the drive letter that Lightroom thinks the external drive should have, so Lightroom is looking for the images on the thumbdrive. That is why the drive is shown as connected, but no images are found.  

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Nov 16, 2020

Copy link to clipboard

Copied

You do not mention which OS you use, but it sounds like it might be Windows. Inserting the thumbdrive before you plugged in the external hard drive will probably have reset the drive letter of that external hard drive. The thumbdrive now has the drive letter that Lightroom thinks the external drive should have, so Lightroom is looking for the images on the thumbdrive. That is why the drive is shown as connected, but no images are found.

 

-- Johan W. Elzenga

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 16, 2020

Copy link to clipboard

Copied

Hi JohanElzenga, YES!! But how do I fix it???

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Nov 16, 2020

Copy link to clipboard

Copied

Manaully Assign a Drive Letter to your external drive. Google how to do that.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 16, 2020

Copy link to clipboard

Copied

I'm not a Windows user, but I think that removing the thumbdrive and restarting the computer (with the external drive attached) should fix it. The best way to solve this is to give the external drive a fixed high drive letter, however. Set the letter to P (Photos), for example. That way it won't happen again. Here's how to do that: https://www.techrepublic.com/article/how-to-assign-a-drive-letter-in-windows-10/

 

Of course that will mean that Lightroom still can't find the images, so here's how to fix that. Remove the thumbdrive and restart Lightroom. Now Lightroom will show the images and the folders as 'missing', because now there is no drive with the 'correct' letter anymore. Relink the missing folders by following these instructions: https://www.lightroomqueen.com/lightroom-photos-missing-fix/

 

-- Johan W. Elzenga

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more