Slideshow won't work

New Here ,
Jan 05, 2018 Jan 05, 2018

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When I try to use a slide show  lightroom has a box that pops up "GPU is unsupported or the latest driver is not installed". My GPU is under windows on my Dell Lataitude E6540 a Intel HD graphics 4600, under driver the date is 04/01/17 and updating it claims it's the latest driver, which is true I updated this driver two days back. This is the only GPU installed on this machine I have only one. 

Supported cards are "Intel: For Intel cards, Intel HD Graphics 4400+, 5000+, 510+, P530, P630, Iris Pro Graphics 5200, 6100+, P6300, P580 or later are required." and I have the intel HD 4600 which is 4400+, therefore my card is supported.

They say "When Lightroom is able to use the GPU, you'll find that the Use Graphics Processor check box is selected in Preferences. " Under general there is no such box on the lightroom which I download one day ago, I like the slide show can anyone help me or I have I missed something? Is there a setting that I have not seen?

Lance Castignani

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 05, 2018 Jan 05, 2018
They say "When Lightroom is able to use the GPU, you'll find that the Use Graphics Processor check box is selected in Preferences. " Under general there is no such box on the lightroom It's under Preferences > Performance in the Camera Raw section.Toggle it on and off and see if it makes a difference.

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Adobe Community Professional ,
Jan 05, 2018 Jan 05, 2018

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They say "When Lightroom is able to use the GPU, you'll find that the Use Graphics Processor check box is selected in Preferences. " Under general there is no such box on the lightroom

It's under Preferences > Performance in the Camera Raw section.

Toggle it on and off and see if it makes a difference.

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Ok its not using the GPU when it should be the box is unchecked, it shows results under system information below and could the issue be "Check OpenGL support: Failed" ?

Lightroom Classic version: 7.1 [ 1148620 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 7  - Business Edition

Version: 6.1.7601

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.4 GHz

Built-in memory: 8097.3 MB

Real memory available to Lightroom: 8097.3 MB

Real memory used by Lightroom: 1188.0 MB (14.6%)

Virtual memory used by Lightroom: 1218.2 MB

GDI objects count: 728

USER objects count: 2310

Process handles count: 937

Memory cache size: 611.9MB

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 692MB / 4048MB (17%)

Camera Raw real memory: 694MB / 8097MB (8%)

System DPI setting: 96 DPI

Desktop composition enabled: No

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor:

Version:

Renderer:

LanguageVersion:

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

Library Path: C:\Users\DELL\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\DELL\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086

Device : 416

Subsystem : 5be1028

Revision : 6

Video Memory : 2220

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers / Headphones (2- Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: 10.0x7

Direct2DEnabled: true

Direct2DPresent: true

GPUDeviceEnabled: false

OGLEnabled: false

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Now the I find open GL is not working on supported card, thanks for the answer John, any ideas out there .... I think the older cards even when supported are dropping off the radar, its not something from Intel looks like a Adobe issue to me see there alot of guys with issues regarding AMD GPU's

Lance Castignani

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Found that the two card for the Latitude is Intel 4600 or AMD RADCON and the AMD is in another forums with the same issue....?

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Found version of open GL is 1.2

Got intel processor test tool as it passes.

Wonder why when I do a windows experience index the video wont work and it cant complete the task, seems to be related.

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New Here ,
Jan 06, 2018 Jan 06, 2018

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I get this when I run a video that is imported , before the import I tested the video by going to the SSD card and running it and the PC shows the video running fine. In lightroom the error :

But i have tested the CUP and GPU both work fine and I have found my open GL driver it must be a issue with lightroom and open GL

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Community Beginner ,
Nov 22, 2020 Nov 22, 2020

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Has anyone figured this out?  I'm having similar issues, Lightroom CC, Telling me my AMD video card/driver not supported but I'm on the latest one.  I've tried the Preferences toggle on/off, but that doesn't work.  Thank you.

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