The File appears to be unsupported or damaged

[Normski4ash]

All images from my Sony A7II show up in lightrooms library OK, as soon as I try to go to the develop module I get "The File appears to be unsupported or damaged"

I can open the files in Bridge, ACR & Photoshop. but not lightroom.

Pictures taken on the same day with a 5DIII work OK. I have checked for updates and it tells me I have the most up to date version ! Is lightroom just for tethered capture ? because as it stands right now it is completely useless for my Sony.

I am toying with getting the latest A7R2, but if that won't work either what's the point in having lightroom. Might as well just stick with Bridge & ACR, or even Affinity Photo, that works OK with the same Sony files.

[andyherbick]

Paige - could you elaborate on this? Do you mean a bad hard drive or memory card? What diagnostics do you suggest to run?

I have a set of DNG’s in LR that are showing this error and the strange thing is they were processed and delivered to client some time ago but of the whole shoot the only ones showing the error are ones that are flagged and 1-starred in LR. Images from right next to those that are not tagged in any way are not corrupted. Unless LR rewrites something to the file when it’s flagged or starred, then theoretically wouldn‘t those files be stored right next to each other on the disk?

And the files are indeed corrupted. Not able to be opened into Photoshop, ACR, or recognized by DNG Converter either. And the corrupted files have been pushed out to my backups as well so I’m hoping that I‘m able to locate an uncorrupted version. This is a big deal and I’m trying to understand so thanks in advance.

Andy

[dj_paige]

andyherbick  wrote

could you elaborate on this? Do you mean a bad hard drive or memory card? What diagnostics do you suggest to run?

Not memory card, computer memory chips. You can run diagnostic programs that check the health of your hard disk and computer memory, there are free programs available to do these checks.

LR should write the star to DNG files in the metadata section; it should not edit or touch the pixels of the image in any way.

[Issam Saydosh]

I have the same problem i have canon 5Div and 5D mark ii efter edit with topazlabs plugin

the file appears to be unsupported or damaged lightroom - 

[dj_paige]

"I have the same problem i have canon 5Div and 5D mark ii efter edit with topazlabs plugin

the file appears to be unsupported or damaged lightroom -"

There are plenty of suggestions in this thread. Please try them.