Mixamo is breaking the arms and legs of every character I try to use

[Darion24753503skk8]

A week ago I tried uploading a character  to mixamo, but the arms and legs got stretched and squiggly at some point during the upload. I originally thought there was something wrong with the mesh until I discovered that the characters built into the website were having the same issue. 

Any ideas what could be causing this? 

Here's a screenshot

[Ussnorway]

Mixamo is reading the bones in that character which is what it should be doing so the error is your conversion and the fix is to make it a wavefront Obj or boneless Fbx before uploading it

[Darion24753503skk8]

Thanks for the suggestion, I gave it a try, but I'm still having the same issue. It also wouldn't explain why the built in Mixamo characters are having the same issue 😕 

[Ussnorway · Accepted solution]

Kaya is working fine at my end

I see Windows updates running in your screengrab and the browser is the other issue... try using a different systen or browser to see if that corrects it

[Darion24753503skk8]

It was the browser that did it in the end. Thank you!