Adobe Muse loads and immediately closes (new laptop)

[TnT170]

My old laptop crashed, purchased a new HP Pavilion 10 GEN i7. Muse starts loading and then immediately closes, I have completely deleted antivirus software, created new profile, deleted multiple times and redownloaded, even tried 2017 version with no luck, I get no codes, muse log below. I have tried opening all ways I know directly with my website files, run as admin etc. Any help would be greatly appreciated. 

Faye T.

Logging ended at: Mon Jun 29 14:26:51 2020

Logging in build 2018.1.1.6 started at: Mon Jun 29 14:27:10 2020
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Logging in build 2018.1.1.6 started at: Mon Jun 29 14:49:58 2020
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Logging in build 2018.1.1.6 started at: Mon Jun 29 14:50:27 2020
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Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:09 2020
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Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:32 202

[HanKar]

Maybe I have to go back to Win 10?

[Nancy OShea]

Maybe I have to go back to Win 10?

By @HanKar

=============

A short term solution at best.  A better long term solution is to REPLACE End of Life Muse with a modern web authoring solution that work with Windows 11 and beyond. 😉

[havoc911]

If Adobe Muse is not working on your new device as it will open load and then immediately shut down. There is a qi=uick fix solution to this problem

Step one: Download the most current version of Adobe Muse

Step two: Copy the PlugPlugOwl.dll from Adobe Indesign

Step three: Copy the VulcanMessage5.dll from Adobe Indesign

Step Four: Run Adobe Muse in Windows 8 compatibility mode

If you do not know how to open in Windows compatibility mode this to is a simple solution.

First, open Windows Explorer and navigate to wherever you have installed adobe muse. 

Now right-click on mouse and click "Show More Options"(shift+f10)

Then find "Troubleshoot compatibility" This will walk you through setting up the program to run in compatibility mode and also allow you to save these settings for future openings.

Also if you love this solution, then give me the adobe firefly beta! Im dying for it.

[HanKar]

I can not find a "VulcanMessage5.dll" in InDesign?

[Nancy OShea]

Use your OS file manager (Mac Finder or Win File Explorer) to search for .dll files in other program folders. Make sure to Show hidden files & folders.  I found PlugPlugOwl and VulcanMessage in Bridge.

[marka1926877]

I followed the instructions and still got the Entry Point issue. I solved this by copying the PlugPlugOwl.dll and ONLY the VulcanMessage5.dll. Copying the other Vulcan file broke it again.