Adobe Publishing Is Not Working For Me

[creativetwousa]

When i try to publish using adobes built in FTP and enter my 100% correct FTP information it gives me this message:

"Fail to retrieve MD5 fingerprint from server".

I am not hosting my website with any of the popular hosting companies. I am hosting it with gandi hosting so i am assuming this can be the issue but i would love to know what "Fail to retrieve MD5 fingerprint from server" actually means and how i can upload via adobes FTP.

Anyone have any suggestions or any experts interested in answering this?

Thanks!

[Preran]

Found a forum thread where this issue has been discussed Host Verification Failed- Mismatch MD5 Fingerprint

If you still have issues, I suggest getting in touch with us Contact us | Adobe  for investigation.

Thanks,

Preran

[creativetwousa]

Hello Preran,

Thank you for your response unfortunately that article is from 2015 and is not relevant to the new Adobe Muse 2017.

I do not see a cache file or folder for the M5. I've tried everything through Adobe Muse "Connect to FTP Server" and it is still not working for me.

Also, the credentials i use are correct since they work perfectly with Cyberduck FTP.

I will be contacting Adobe Muse directly and if they find a solution. I will post here for those having the same issue as meCheck

[creativetwousa]

I tried to contact Adobe Directly and there is NO troubleshooting help available over the phone nor over chat. The only help shown is through the forums. Hopefully i can find a solution to this issue i am having.

[Preran]

Did you try contact your hosting provider Gandi to see what the issue could be? Meanwhile, I will ask around myself.

Thanks,

Preran

[Preran · Accepted solution]

I just received an update from a colleague. We have logged a bug for this issue, and it is under investigation.

Thanks,

Preran

[TheMinkx]

I'm having this issue too. ver 2017.0.2.60

I'm on Windows 8.

I can't find a way to clear any cache for Muse.

I can't change the FTP settings for a website.

Please help

Thanks,

Marc

[macnibal]

j'ai également le même problème !!!

où en est l'enquête... ?

[Günter Heißenbüttel]

Do you use the newest version of Muse, which is 2017.0.3.20?

[macnibal]

Merci de m'aider ! 🙂

Non, la version 2017.0.2.60.

Je vais essayer cette version .03... !

Merci !

[macnibal]

J'ai le même message d'erreur avec la version 2017.0.3.20... 😞

[ianb38087911]

I am having this problem too.

My hosting provider (1&1) requires SFTP on port 22 and despite using the correct credentials (I can FTP from Filezilla OK) I get the error: 'Failed to retrieve MD5 fingerprint from server'.

This is causing me severe problems as I wish my clients to use the in-browser editing and that only seems to work for FTP transfers direct from Muse!

If this isn't sorted soon I will have to look for a different editing solution.

I'm currently on the most up-to-date version of Muse 2017.0.4.8

Please help me.

[Uncle Flamin]

I would also like to chime in here...i have spent dozens of hours over a number of days trying to resolve this problem. I have posted numerous forum requests for help on a number of forums.

At first i thought i was doing something wrong, however, now that i am easily able to log in to sftp using filezilla, putty, and dreamweaver, I am 100% convinced the problem is with Adobe Muse...if this was not the case, surely Dreamweaver would not connect?)

I am running Adobe Muse CC 2017.1.0.821, CL 805658

(BELOW IS THE DREAMWEAVER SUCCESSFUL CONNECTION)