Device not Compatible

New Here ,
Jun 11, 2020 Jun 11, 2020

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Can't install Photoshop Camera on Essential PH-1 running Android 10. Any reason for this?

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2020 Jun 11, 2020

Hi Jose,

 

Thank you for reaching out! We appreciate you taking the time to share your feedback with us and providing your device information. Unfortunately, it appears that you are using an unsupported device to run Adobe Photoshop Camera. We are working hard to add more devices to the support list but in the meanwhile please use a supported device for the best user experience. 

 

To learn more about Photoshop Camera, access System Requirements help resources from Adobe here: 

https://helpx.adobe.com/photoshop-camera/system-requirements.html

...

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Advocate ,
Jun 11, 2020 Jun 11, 2020

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Why are current Nokia phones not supported? My phone is fully up to date with Android One meaning it is effectively pure Android OS. 

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New Here ,
Dec 11, 2020 Dec 11, 2020

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Nokia 9 Pureview please. The one with multiple lenses that takes RAW photos and the smartphone Adobe did a Lightroom partnership with. Please?

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Yeah, so odd. I am here with Pixel 5. I am not an OS software developer but considering Android 11 itself is supported, I have absolutely no clue why other pure androids are not supported.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Hang on, does that mean you can install it on your Pixel 5? I can't seem to!

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New Here ,
Jun 11, 2020 Jun 11, 2020

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I use nokia 7 mobile device with android 10 built in. Why this photoshop camera app is not available for download?

 

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New Here ,
Jun 11, 2020 Jun 11, 2020

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I am not able.to install this app saying incompatibility with the phone. 

I have a Motorola with Android 9

I read the minimum requirement and I suppose to be able to install this app.

Any idea why I can't install it.

 

Thanks in advance for any help.

 

Cheers,

 

Jose

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New Here ,
Jun 11, 2020 Jun 11, 2020

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I have a Xiaomi with Android 10. Would you please provide me a link so I can read the requirements? My device seems to be incompatible too.

 

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New Here ,
Jun 17, 2020 Jun 17, 2020

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We have two Samsung phones, J6 and A51 and none of them is supported now (June 2020).

Any chances for support in near future?

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Adobe Employee ,
Jun 11, 2020 Jun 11, 2020

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Hi Jose,

 

Thank you for reaching out! We appreciate you taking the time to share your feedback with us and providing your device information. Unfortunately, it appears that you are using an unsupported device to run Adobe Photoshop Camera. We are working hard to add more devices to the support list but in the meanwhile please use a supported device for the best user experience. 

 

To learn more about Photoshop Camera, access System Requirements help resources from Adobe here: 

https://helpx.adobe.com/photoshop-camera/system-requirements.html

 

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You can submit a request for support for your device or vote if you see a post related to your request here: https://photoshopcamera.uservoice.com/  

 

We appreciate all of your feedback and comments. Please include details of your experience, screenshots, requests, and suggestions that are actively being reviewed by the team in this thread and in our Photoshop Camera UserVoice Feedback Forum. The team is working hard on app improvements. 

 

Please feel free to reach out if you need assistance with anything else. 

 

Thanks!

Jenny
 

 

 

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Explorer ,
Jun 11, 2020 Jun 11, 2020

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Hi, i also couldn’t install „Photoshop Camera“ on these Android devices:

  • Samsung S7
  • Huawei P30 Pro (of 2019, currently Android 10)

About the Huawei P30 Pro: it’s the company’s top model of 2019. It has 3 Cameras, the main one is very good, including RAW recording. It HAS full Android AND Play Store access. I could install any app out of Play Store so far. Also Lightroom CC runs without a hitch on the Huawei P30 Pro (but the built-in photographing function doesn’t offer all of the device’s cameras).

The limited support is disappointing. I think both phones mentioned above should be supported, and with full access to the various built-in cameras.

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Adobe Employee ,
Jun 12, 2020 Jun 12, 2020

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Hi Henrik2000, 

 

Thank you for reaching out! We appreciate you taking the time to share your feedback with us and providing your device information. I will pass this along to the Photoshop Camera team for review. 

 

To request new features or share new ideas, visit https://photoshopcamera.uservoice.com/

 

 
 

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New Here ,
Jun 12, 2020 Jun 12, 2020

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Why is Photoshop Camera not compatible with the LG V60?  It has all the latest hardware and Android 10.

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New Here ,
Jun 12, 2020 Jun 12, 2020

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Why is Photoshop Camera not compatible with the LG V60?  It has all the latest hardware and Android 10.

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Community Beginner ,
Jun 12, 2020 Jun 12, 2020

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I tried to download the new Adobe Photoshop Camera app for Android but it says my device isn't compatible. I have a LG ThinQ G7 any ideas why it's not compatible?

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Community Expert ,
Jun 12, 2020 Jun 12, 2020

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I also have an LG ThinQ G8, and it's also not compatible. It would be good to hear from Adobe whether they pan to support this line of phones in the future, but so far the LG line hasn't fared well. Premiere Rush has been out on Android for several years, and is still not compatible with my ThinQ. 

There's very little technical information available for Photoshop Camera, so all we can do is wait and see. Meanwhile,

 

Screenshot_20200612-075332.png

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Community Beginner ,
Jun 13, 2020 Jun 13, 2020

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Yeah totally sucks.

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New Here ,
Nov 20, 2019 Nov 20, 2019

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Why isnt the s10e supported while the S10/S10+ are? They're running almost identical hardware/software.

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New Here ,
Nov 20, 2019 Nov 20, 2019

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Yes this is a good question, we need answers

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Hello TLHF,

 

Unfortunately, Photoshop Camera Limited Preview does not support this device.

 

The application supports the following devices for Android: Pixel 3/XL, Pixel 4/XL, Samsung Galaxy S9/S9+, Samsung Galaxy S10/S10+, Samsung Note 9, Samsung Note 10/10+ (Android 9 and 10). It also supports iPhone 6s and higher (iOS 12 and 13). 

 

The Android version is currently only available in the U.S.

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New Here ,
Dec 20, 2019 Dec 20, 2019

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And for the Pixel 3a?

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New Here ,
Jun 12, 2020 Jun 12, 2020

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Could you please add support for the s10e?  The released version does not install. thank you very much.

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Adobe Employee ,
Jun 12, 2020 Jun 12, 2020

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Hi cortinah, 

 

Thank you for reaching out with your feedback to add your device s10e. 

 

I have passed along your feedback to the Photoshop Camera team. 

  

We are working towards supporting more devices. Please stay tuned. 

https://helpx.adobe.com/photoshop-camera/system-requirements.html 

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Community Beginner ,
Jun 12, 2020 Jun 12, 2020

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Just wondering if this is a temporary thing because the S10e is an S10 with a smaller screen and no telephoto camera, but the same processor and same wide and ultrawide cameras...

 

Does adobe plan on expanding the app support on this? I understand people's issues with other phones not on the "approved list" but the S10e not being on the list is highly confusing to me, especially when an older Galaxy phone is supported and an iPhone that's 4 years old has support

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Community Beginner ,
Jun 12, 2020 Jun 12, 2020

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Hello, I was wondering why Adobe Photoshop Camera isn't compatible with my Xiaomi Mi 9, being a smartphone with Android 10 (MIUI 11), a good processor (Snapdragon 855), good camera (main camera with 48Mpx) and 6 Gb RAM and 128 Gb internal memory. I understand that being a property ROM can make some issues, but also Samsung have property ROMs.

I'd like to try it 😁

Thank you.

Pedro Carvalho

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