P: JPG from themoviedb dot org opening purple with horizontal lines

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Community Beginner ,
May 02, 2021 May 02, 2021

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Sorry about the ridiculous thread title, but I literally don't know how to describe this. I'm attaching an image from PS upon opening. This doesn't happen on every JPG, but it happens only on JPGs, and has started in the past six months or so. I'm using version 20. The pictures are not alike, but they all look the same: there's an overall purple cast to the image, with the horizontal lines on the left side stopping at the center. Under the lines, the image seems inversed, but it's hard to say. As far as I know, the images are RGB, and they look fine in File Explorer. The quick fix is opening it and then saving it in Paint and then everything is fine, but as it's happening more and more, I'm getting tired of doing that. Has anyone seen this? Do I need to reinstall? Update? I generally don't like updating as it seems to always have more bugs and the version I have has been working fine otherwise. I'm stumped by this one. Any help would be greatly appreciated. Thanks!Untitled-1.jpg

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Adobe Employee , Sep 01, 2021 Sep 01, 2021

I can reproduce with your file. I've asked engineering to take a look.

 

Workaround:

 

  1. Preferences > Camera Raw... File Hanlding, set JPEG handling to "Automatically open all supported JPEGs"
  2. Open the file in Photoshop which will load it in Camera Raw.
  3. Click Open.
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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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Have you tried first resetting Photoshop Preferences?

reset prefs 2020.png

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Community Beginner ,
May 10, 2021 May 10, 2021

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No change except having to set up all my preferences again, but thanks for the suggestion.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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I never seen anything like this myself. v20 is CC 2019. Maybe check on Legacy Compositing?

I'd ask why you havn't gone to v 21 or v22 (You can keep major versions installed so you have a fallback.) On the OS side, make sure your video drivers are up to date and check up on the scratch space. You may have to open a chat with support.

Screen Shot 2021-05-11 at 6.21.05 AM.png

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New Here ,
Jul 03, 2021 Jul 03, 2021

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Exactly the same issue since 20, continues on 21 and it's getting worse, more and more files show up like this. I'm on a Mac, removed and reinstalled, fixed/repaired all color profiles. Tried opening files by fixing RGB profiles or add if missing etc. Completly uninstalled, reinstalled Photoshop, reset preferences, no avail. Everywhere else the pictures look OK (in any other apps or finder or preview etc.) only happens in Photoshop and with some JPGs. Any help would be greatly appreciated. Thanks!

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Adobe Community Professional ,
Jul 03, 2021 Jul 03, 2021

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@mtuncy

 

You'll get more people viewing if you start a new thread.  Mention the version of OSX you are using in the Subject line.

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New Here ,
Aug 01, 2021 Aug 01, 2021

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I'm going through the exact same problem.

 

Windows 10

Photishop 22.4.3

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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I have had this problem before and I would close and open the file and it would be fine. It turned out I did not have enough Ram. You might want to check and see if that might be the issue.

Lee- Graphic Designer, Print Specialist, Photographer

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New Here ,
Aug 08, 2021 Aug 08, 2021

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On Win10x64 with PS v21 and have the same thing and it's only in PS this happens. Same image is normal in any other program I open it in, ACDSee, Paintshop Pro, Gimp, Firefox, Google.

 

Regarding your screenshot, is that from TMDB? Because that's the place where 99% of the images I have problems with come from. So maybe it's easier to get them to change some encoding settings that clearly is odd than trying to get Adobe to fix it.

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

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New Here ,
Aug 09, 2021 Aug 09, 2021

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No change, Photoshop is still the only program that can't open the pictures properly.

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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It's either from TMDB or fanart.tv, yes. It sort of defeats the purpose of using the API, but maybe I should try taking files (at least a few to check) directly from the website. That is a good idea to check with them too. I notice this purple thing happening with stuff that comes through when I'm tagging movies, so maybe some mysterious gremlin in their API is doing something. The other user that posted a picture also showed one from a movie although I can't remember which one, but I recognize it -- it must be in my library too. lol Thanks for the tip!

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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I just dragged the same poster directly from the website and the same thing happens.

 

Maybe there's something a more expert user can figure out. Before opening the uncorrected image (when it looks purple), the only difference I see between it and a corrected version is the Chroma Subsampling. In the uncorrected images the Chroma is 4:2:0, and when I've run it through Paint, it's then 4:4:4 and loads normally in PS. Since this is the first time I'm sort of learning about Chroma Subsampling, and not quite getting how it might apply to this problem, I'm hoping someone else will see this and say, "Oh, yeah, that...."

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New Here ,
Aug 09, 2021 Aug 09, 2021

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There's no difference between the API or directly from the site so no gremlin in the API.

Good luck though on trying to get TMDB to do something about it. There are, to be kind, some quite special persons behind the rudder at that place 😉

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New Here ,
Aug 24, 2021 Aug 24, 2021

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So what did TMDB say about it?

 

If you at all managed to get through to them that is 😄

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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When you say it comes from TMDB, do you mean right clicking and saving images from this site? https://www.themoviedb.org/?language=en-US or something else?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Exactly, like this one for example.

Looks great in all programs except Photoshop where it looks like the picture in the first post.

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New Here ,
Sep 01, 2021 Sep 01, 2021

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So did you fin anything odd?

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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I can reproduce with your file. I've asked engineering to take a look.

 

Workaround:

 

  1. Preferences > Camera Raw... File Hanlding, set JPEG handling to "Automatically open all supported JPEGs"
  2. Open the file in Photoshop which will load it in Camera Raw.
  3. Click Open.

Senior Product Manager - Customer Advocacy - Digital Imaging
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New Here ,
Oct 07, 2021 Oct 07, 2021

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Hello! Is there any new information about the solution to this bug?

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New Here ,
Oct 17, 2021 Oct 17, 2021

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I've been experiencing this exact same issue for about the past 6 months or so.
Like OP the issue only occurs in PS (v 21.0.1)
Reset of PS preferences did not resolve. Uninstall/reinstall of PS and graphics drivers did not resolve. 
I have plenty of scratch disk space across multiple drives; clearing the cache does not resolve.
Have also been employing the workaround of opening/re-saving in Paint.
Issue persists in Windows 11, as well.

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Thank you!

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi all,

 

So when I open images to work with, some of them open like this (attach).

Even when I export them they will keep this 'filter'.

 

Tried:

- Update Photoshop

- Reboot

- Local images v.s.  Google Drive images

 

Format: jpg

 

Anyone?

 

Original image:

SGM5F9B_1-1637854871099.png

 

How Photoshop opens it:

SGM5F9B_0-1637854765186.png

 

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New Here ,
Jan 09, 2022 Jan 09, 2022

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I'm having the exact same issue. I'm using PS 22.3.1

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New Here ,
Jan 18, 2022 Jan 18, 2022

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LATEST

I've been having the same issues for the past few months. About 70% of images downloaded from IMDB have this distorted issue when dropping into PS. I found a workaround until an update hopefully fixes the problem.

 

I downloaded "Image Resizer for Windows" to batch resize the images. I'm sure similar software can be found for Mac.I simply batch adjust the width of the images (1000 px in my case), they process in a few seconds. I then drop those into PS and the lines and discoloring is gone. This is a faster process then opening each image through Camera RAW, though that worked for me as well.

 

Just to note, I've only had this issue with images from IMDB.

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