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1

P: Photoshop web shows "Get desktop app" instead of open in desktop app.

Community Beginner ,
Aug 10, 2022 Aug 10, 2022

I have the photoshop desktop app. However, when viewing PSDC files from a link, the files will open in photoshop web and I do not have the option to open in desktop app, only the "Get desktop app" button. 

My photoshop is updated to the latest version.

 

 

Bug Fixed Locked
TOPICS
Web
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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2023 Mar 17, 2023

This issue should now be resolved -- please let us know if you still see this issue!

Status Fixed
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5 Comments
New Here ,
Aug 08, 2022 Aug 08, 2022

IM REVIEWING FILES ON LINE AND WHEN I WANT TO DOWNLOAD A FILE, I CLICK ON THE BUTTON AND THE NEXT PAGE TELLS ME TO GET THE DESKTOP APP.  I ALREADY HAVE PHOTOSHOP

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

Hi @Kevin2ME , thank you for sharing your question. Would it be possible to share some screenshots of what you are seeing in your workflow so we understand where you are seeing this? 

 

Thank you,

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

Sorry for the frustration @Kevin2ME.

When reviewing files, are you reviewing in Photoshop Web? Or in the CC Assets review page?

 

Does it help if you uninstall Photoshop desktop and reinstall Photoshop?

That might change the button from Get the desktop app, to Open in desktop. 

 

Regards,

PG

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

Looks like the team was able to identify a bug around this workflow. Thanks for the reports. The team is working on it!

Status Acknowledged
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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023
LATEST

This issue should now be resolved -- please let us know if you still see this issue!

Status Fixed
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