Adobe Photoshop Elements 2018 reinstall

[Marek Baron]

I purchased Adobe Photoshop Elements 2018 in 2018. in 2021 my computer has broken down. I have file and serial, and I have installed it on new computer, but I cannot enter the serial number because it says that there is no internet connection. And the connection is very good. How to register?

Best regards

Mark

[VipinGupta]

Could you please share a screenshot of the Internet Connection Error?

Thanks

Vipin

[VipinGupta]

Hi

Thanks for sharing the screenshot, could you check that the system clock is set correctly?

Regards

Vipin

[Walker231609622e3h]

The computer clock in my task bar is less than a half second difference from my phone clock.

[VipinGupta]

If you try to open Adobe.com on internet explorer, does it open? and what happens when you try to Sign in to Adobe.com? Are you able to successfully sign in?

Regards

Vipin

[Walker231609622e3h]

Nope, failed sign in on Internet Explorer.  adobe.com opens on Internet Explorer with an option to sign in. I signed in through Internet Explorer, then immediately got kicked out to a new sign in screen. Did this twice.

[VipinGupta]

Could you please open the host file on your machine and see if there are any adobe related entries in it? if yes, please clear them up and save the file on desktop. Copy the saved file from desktop and replace it with the original file.

Host file location: c:\Windows\System32\Drivers\etc\hosts

Regards

Vipin