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After Windows 11 update, cannot login to Photoshop Elements 8

Contributor ,
May 16, 2024 May 16, 2024

Windows 11 did an update overnight and now I can no longer login to Adobe Photoshop Elements 8.  Every time I try, it displays the message below (Error 400). 

Any advice would be greatly appreciated.

 

Adobe PS Elements 8 error msg.png

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correct answers 3 Correct answers

Contributor , May 16, 2024 May 16, 2024

I hope it's due to a temporary server issue. If you find out this is the case and/or when it is fixed, please post again.

Thank you!

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Community Expert , May 16, 2024 May 16, 2024

 Photoshop.com was  taken down years ago so there is no need to login.

 

Here's a copy of the Adobe KB on the subject:

 

phshpcm.png

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Contributor , May 16, 2024 May 16, 2024

There was no "OK" option, but I clicked on "Edit" and it opened!

Is there a way to set the computer to always open photos (jpg's, etc.) with Photoshop Elements 8? It was possible when using Win 10 but since installing Win 11, I can't find that option anywhere. It wants to open photos in "Photos".

Thanks very much!

 

 

 

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Community Expert ,
May 16, 2024 May 16, 2024

This may be a temporary server issue.  But I am also seeing an Error 400 on several Adobe Help pages that are designed  to assist users with this issue.  I shall report these problems to Adobe.

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Contributor ,
May 16, 2024 May 16, 2024

I hope it's due to a temporary server issue. If you find out this is the case and/or when it is fixed, please post again.

Thank you!

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Community Expert ,
May 16, 2024 May 16, 2024

I just tried launching Elements 6 and Elements 10 after this week's Win 11 update and was successful with both.  You may want to try launching the program in compatibility mode. 

 

  • Go to C:\Program Files (x86)\Adobe\Photoshop Elements 8.0
  • Right-click on the PhotoshopElementsEditor.exe file
  • Select Properties from the context menu
  • Click on the Compatibility tab
  • Check the Run in Compatibility Mode box
  • Select Windows 7 from the drop down menu.
  • Click Apply and OK to close out the dialog

Ashampoo Snap 16_Thursday, May 16, 2024_11h31m25s_2.png

 

Let us know if you get a different result.

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Community Expert ,
May 16, 2024 May 16, 2024

 Photoshop.com was  taken down years ago so there is no need to login.

 

Here's a copy of the Adobe KB on the subject:

 

phshpcm.png

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Contributor ,
May 16, 2024 May 16, 2024

There was no "OK" option, but I clicked on "Edit" and it opened!

Is there a way to set the computer to always open photos (jpg's, etc.) with Photoshop Elements 8? It was possible when using Win 10 but since installing Win 11, I can't find that option anywhere. It wants to open photos in "Photos".

Thanks very much!

 

 

 

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Community Expert ,
May 16, 2024 May 16, 2024
LATEST

@lekkerder said:  Is there a way to set the computer to always open photos (jpg's, etc.) with Photoshop Elements 8?

 

Go to Windows Settings>Apps>Default Apps> Choose defaults by file types:

 

Ashampoo Snap 16_Thursday, May 16, 2024_12h42m26s_3.png

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