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11

backup photoshop elements 2024 problem

New Here ,
Nov 01, 2023 Nov 01, 2023

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Backup of the catolog in photoshop elements does not succeed. Before the backup is finished I get the message:There was a problem in Adobe Elements 2024 Organizer and it needs to be closed.

This occurs when backing up only the catalog files as well as when making full backup.

Scherm­afbeelding 2023-11-01 om 13.15.44.png

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Mac , Organizer , Problem or error

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Participant ,
Nov 02, 2023 Nov 02, 2023

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I had the same issue with Organizer 2023.  I'm surprised the issue hasn't been fixed yet.  This is what worked for me: 

https://community.adobe.com/t5/photoshop-elements-discussions/cannot-backup-or-restore-organizer-202...

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Thank you for your reaction.

 

Unfortunatily this does not work for me. I already copied the catalog direct to the new computer and the photo and video files are on an external disk.

 

I hope the suppoort team will find a solution.

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