Inspiring

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Cannot backup or restore Organizer 2023 on Mac M2

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Last week I bought a new Mac mini with the latest M2 chip, Photoshop elements 2023, and a new Sandisk SSD drive. I did a full backup of my old Mac running Organizer 2021, to the new SSD drive. First I tried restoring this Org2021 backup to the new computer running Org2023, but the restore crashes. I then installed Org2021 on the new machine and the restore was successful to Org2021. I then opened Org2023 and was able to convert the catalog ok. So all the images and meta are now fine on the new Org2023, and I am able to backup the Catalog Structure ok, but a Full Backup crashes. I have forwarded the crash report to Adobe but no response yet. Any ideas appreciated!

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Monte307Correct answer

Inspiring

What finally worked was I simply copied the Org21 catalog and the files to my new Mac mini, *not* using the backup or restore routine. I then opened Org23 on my new machine and pointed to the Org21 catalog, converted the catalog, and all seems to be working correctly.

Greg_S.

Community Expert

I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation for Support outside of the United States are limited. See the phone link for details.

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Monte307Author

Inspiring

Thanks, I'll give it a try.

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Monte307AuthorCorrect answer

Inspiring

What finally worked was I simply copied the Org21 catalog and the files to my new Mac mini, *not* using the backup or restore routine. I then opened Org23 on my new machine and pointed to the Org21 catalog, converted the catalog, and all seems to be working correctly.

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Jamie284863994od6

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Monte307,

Same thing is happening to me. I have full backup of Organizer 2021, from intel macbook pro running Catalina. Just bought new Macbook Pro 16 M2 Pro running Organizer 2023, tried doing catalog restore, crashes at 62%. My catalog is large 700 GB, but had no problem before. I made sure catalog backup had only pictures, no video, no songs, but still does not restore. Did you every get anything to work. Need Adobe to fix this ASAP, so I can move to my new computer. Thanks for responding.

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Monte307Author

Inspiring

I tried all kinds of things, like you only pictures, no video, no songs, no special characters in the file names. Nothing worked, so I finally reingested into a new catalog and am now retagging everything from scratch. All my restores succeed restoring to Org21, but fail with Org23.

Even with a clean install ingesting pics from scratch (no restore from a prior version) my Org23 backups crash at around 99%. I tested a restore from one of these crashed backups and it seemed to work ok. Based on all these crashes and hours of wasted time I consider Organizer 2023 on Mac M2 a beta version at this point, not ready for prime time.

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Jamie284863994od6

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Monte,

Thank you for responding so quickly. I don't want to do that from scratch again. I guess I will move everything to my new Mac except my pictures and hope/pray that Adobe gets this fixed soon. Did they respond to you about it?

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