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Monte307
Monte307
Inspiring
February 13, 2023
Answered

Cannot backup or restore Organizer 2023 on Mac M2

  • February 13, 2023
  • 2 replies
  • 1956 views

Last week I bought a new Mac mini with the latest M2 chip, Photoshop elements 2023, and a new Sandisk SSD drive.  I did a full backup of my old Mac running Organizer 2021, to the new SSD drive.   First I tried restoring this Org2021 backup to the new computer running Org2023, but the restore crashes.  I then installed Org2021 on the new machine and the restore was successful to Org2021.  I then opened Org2023 and was able to convert the catalog ok.  So all the images and meta are now fine on the new Org2023,  and I am able to backup the Catalog Structure ok,  but a Full Backup crashes.  I have forwarded the crash report to Adobe but no response yet.  Any ideas appreciated!

 

 

This topic has been closed for replies.
Correct answer Monte307

What finally worked was I simply copied the Org21 catalog and the files to my new Mac mini, *not* using the backup or restore routine.  I then opened Org23 on my new machine and pointed to the Org21 catalog, converted the catalog, and all seems to be working correctly.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 25, 2023

I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation for Support outside of the United States are limited. See the phone link for details.

    Monte307
    Monte307Author
    Inspiring
    February 26, 2023

    Thanks, I'll give it  a try.

    Monte307
    Monte307AuthorCorrect answer
    Inspiring
    April 7, 2023

    What finally worked was I simply copied the Org21 catalog and the files to my new Mac mini, *not* using the backup or restore routine.  I then opened Org23 on my new machine and pointed to the Org21 catalog, converted the catalog, and all seems to be working correctly.

      J
      Jamie284863994od6
      Participating Frequently
      February 25, 2023

      Monte307,

      Same thing is happening to me. I have full backup of Organizer 2021, from intel macbook pro running Catalina. Just bought new Macbook Pro 16 M2 Pro running Organizer 2023, tried doing catalog restore, crashes at 62%. My catalog is large 700 GB, but had no problem before. I made sure catalog backup had only pictures, no video, no songs, but still does not restore. Did you every get anything to work. Need Adobe to fix this ASAP, so I can move to my new computer. Thanks for responding.

        Monte307
        Monte307Author
        Inspiring
        February 25, 2023

        I tried all kinds of things, like you only pictures, no video, no songs, no special characters in the file names.  Nothing worked, so I finally reingested into a new catalog and am now retagging everything from scratch.   All my restores succeed restoring to Org21, but fail with Org23. 

         

        Even with a clean install ingesting pics from scratch (no restore from a prior version) my Org23 backups crash at around 99%.  I tested a restore from one of these crashed backups and it seemed to work ok.     Based on all these crashes and hours of wasted time I consider Organizer 2023 on Mac M2 a beta version at this point, not ready for prime time.

          J
          Jamie284863994od6
          Participating Frequently
          February 25, 2023

          Monte,

          Thank you for responding so quickly. I don't want to do that from scratch again. I guess I will move everything to my new Mac except my pictures and hope/pray that Adobe gets this fixed soon. Did they respond to you about it?

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