Questions

New computer.  Windows 11.  New drivers for the scanner.  File->import-?WIA support just locks up the program.  No error messages, no nothing.  I can scan from organizer but that’s not what I want to do.  Your online chat support couldn’t fix the problem.  Let’s have a fix please.  All previous versions of the software have worked perfectly.

All of sudden my Elements 2026 won’t load the Guided Mode - it shows a constant wheel moving but nothing happens.  The Quick and Advanced modes work and my Organizer works.  I’ve uninstalled and reinstalled.  My license does not expire until 2028.  I have a PC, not a Mac.  Any suggestions?

It’s terrible. It’s glitchy. It won’t import files correctly. It won’t simplify text so I can add mutiple outline colors anymore.  You guys screwed it up.

An Organizer question.  I sometimes get this when I open Organizer - “Auto backup of catalogue structure”.  What is this?  Is it worth doing?  It does not apparently backup the actual pictures so what does it do?  Currently, every so often I do a full backup of 160,000 pictures with tabs and albums, using external hard drive.

Hi,I have uninstalled Adobe Photoshop Elements 14 from my old PC and now installed it in a replacement machine but when I try to access Photo Editor it says the sr=erial number is already in use by the maximum number of computers ? Can somebody please advise.Thank you

Ik heb een nieuwe PC-W11 en probeer mijn Photoshop Elements 2025 te installeren. Dat heb ik nu ondertussen al 10-tal keren geprobeerd, het lukt niet. De melding is: Installatie is mislukt. Er is een onbekende fout opgetreden. Andere keer: Installatie opnieuw uitvoeren - Foutcode 24. Deze foutcode staat niet vermeld in de lijst met foutcodes van Adobe. Heb me al suf gezocht, ook via Copilot, het lukt niet. Van uitvoeren als administrator, Antivirus of Firewall uitzetten, bekabelde verbinding via UTP, modem/router herstarten, ander installatiebestand, installatie via  veilige modus, controleren systeemvereisten, updaten van windows-updates, schijfopruiming, alle programma's sluiten, pc opnieuw opstarten, andere adobe-installatieprocessen sluiten, alles van adobe sluiten, ... Ik weet niet meer wat ik nog kan doen. Wie heeft hetzelfde meegemaakt? Wie weet raad? HELP!! 

This is an Organizer question. PSE 2026.  When I try to ‘Share’ I select the pictures as usual and go through the procedure, but when I submit, nothing happens.  Instead the egg-timer thingy goes on for quite a while , longer than normal, and then nothing.  I particularly use this to send email pictures, but none of the icons work.  Have not had this problem before in 20 years.

I have PE2022 on Windows 11.  I import my PE2022 photos onto an external HD which I named F.  I didn’t realize it at the time, but I plugged in the F drive, but the laptop named it as E drive and I imported some photos. Now I plug the ext HD in as an F drive and the photos that I downloaded on E drive is part of my photos, but when I double-click on them the app cannot locate the file information. Is there a way for me to change a photo Location from something like F:\Photos\Flowers to E:\Photos\Flowers  

I work with a Mac (Tahoe 26.4.1) and cannot install CameraRaw in PSE Editor 2026. I loaded and installed CameraRaw_18_3.dmg. The message afterwards is successful, but ... not quite.Because I still keep getting the message that I need to install the CameraRaw plug-in whenever I want to open a RAW file in PSE.

The top three I’m interested in is One Drive, Microsoft or Adobe. Maybe Google. 

message d’erreurpourtant j’ai un MacBookPro M4 avec MAcOs Tahoe 26.4 merci d’avance si vous avez une piste pour que je puisse réutiliser Photoshop Elements 2021 

I used Elements 2020 on my MAC successfully until Mid Sept when it stopped working because of incompatiblity with Apple's Tahoe 26 update.   I purchased and installed 2025 on the 15th and now see 2026 is available and that it will cost me $80 to upgrade again.   I have had 2025 for just over 14 days...is there someone at adobe who could authorize an upgrade to 2026.    How can I contact them?    I understand upgrades cost money but hope there is a grace period so that or a cancel/ressubscribe option for just purchased licenses. 

Confirm Faces won't allow me to confirm multiple ones at a time. I upgraded to a new version and it transferred the photos and tags but the names are no longer linked to the photos. When one face is confirmed with correct name, it shows multiple photos that may be that person and asks if it is that person, but they need to be “confirmed” and it does not let me choose to confirm all of them at once.

Ik werk met een Mac (Tahoe 26.4.1)en kan de CameraRaw niet installeren in PSE Editor 2026.Ik laadde en installeerde CameraRaw_18_3.dmg. “Succesvol” is de melding nadien maar ... toch niet.Want ik blijf de melding krijgen dat ik de CameraRaw plug-in moet installeren wanneer ik een RAW-file in PSE wil openen.Mac is reeds opnieuw gestart en PSE ook dus.

Hallo, ich benutze Adobe Photoshop Elements 2026. Dabei tritt folgendes Problem auf: ich kopiere Bilder vom Handy in meine Ordner „Eigene Bilder“ auf mein Surface mit Windows 11. Soweit alles gut. Öffne ich dann den Organizer werden die Bilder auch importiert, allerdings werden einige Bilder nur als grauer Hintergrund dargestellt, andere vollständig. Öffne ich dann den Editor werden die grauen Bilder richtig dargestellt.  Was ist die Ursache? 

I purchased Elements 2024 on 25/11/2023 from Microsoft.  So the product is not registered on the Adobe website.  Looking back at my order in 2023, I can click on my order which takes me to a screen where it says “This product is unavailable in your market”   go to “View in store”.  The product is not available in the microsoft store either.  I canot find any way to contact Microsoft about this...any ideas? I need the product installation files again as I appear to have some sort of corruption   i.e. when I open organiser, none of the tabs at the top left of screen respond .   I have read that this may be due to a corrupt catalog.   If I open Organiser which shift key pressed I get the manage catalogs screen.   I think there should be a “repair” tick box….but there isn’t one.   I have tried Optomise but it doesnt solve the problem. Any ideas/help gratefully received  (even if it means purchasing Elements 2024 again!) Thanks  Tony

..”Camera RAW requires GPU acceleration to edit photos”... Using a SONY RX10M4 to take both regular .jpg and Raw images, the above message appears. I have downloaded and installed camera RAW for Windows 11 (v18.2.2) with no success. Previous PSE software worked fine on Windows 10 with a Nikon camera. Any help please? North Face Ben Nevis 

Struggling to batch process multiple files. In a folder I have original sized photo files and also a sub folder named small, where I want to create and  send some files at 1200 pixels. Constrain proportions and high .jpg are selected, but I keep getting a message to output extension needs to be seclected.  

I have no idea which date and time the Organizer uses. Sometimes it’s the file’s creation date, sometimes the modification date, sometimes anything else, maybe taken from the catalog. None of those dates has any relevance for a photo or video apart from the file’s modification date which in some special cases should be selectable for sorting (what was the last thing I worked on?).My concern is the creation date. For a photo or video clearly the only relevant date is the date and time when the object was shot by the camera. This is contained within the files as EXIF metadata in various forms. The file’s creation date has nothing to do with that since it is continuously changed by intermediate applications (Up/Downloads, Share, Clouds, WhatsApp, Email, etc.) for transport and storage of the objects.  The EXIF creation date (date/time of exposure) should be the only date and time used by Organizer for Sorting (and - see above - for special cases the modification date).

Hello, PSE 2026 AI-generation of images fails and ends to an error ”Something went wrong. Please try again later.”  It starts to work and progress bar starts to fill few millimeters, but then it disappears and error pops up. I have 35/35 credits available and even simple prompt like “car driving on street” fails. Am I missing something? Thanks

Hello all.my topic is to import JPG + RAW as version set ("Stapel") in Photoshop Elements (PSE) Organizer 2024 under Windows 11.Menu: PSE Organizer / Import / From Camera or Card reader / Option: Automatic version set of JPG and RAWSince version 2024 PSE then shows RAW (or NEF) and hides JPG. In former versions of PSE JPG was shown and RAW was in the background. This is what I need.How to show JPG automatically in version sets ("Stapel") in PSE 2024 / 2025 and future versions ?I have to import about 2.000 photos and need an automatic workflow as in former versions of PSE. Can you provide an option in PSE Organizer to select JPG or RAW on top of version sets for all photos ? Thank you for any advice and hints.Volker

For many years I have been syncing my iPhones with Photoshop Elements Albums. Having now some 100 Albums with a total of 37,000 images neatly organized so I can locate any of these images in no time. But since Photoshop Elements 2022 this scheme doesn't work anymore. In iTunes the list of PSE Albums is empty and nothing can be synced.Researching the problem I found the culprit. iTunes (latest version 12.12.4) does not look for the Album datafile of PSE 2022, but is still locked onto the datafile of PSE 2021.This is obviously an Apple issue, but for Apple to update their iTunes it is necessary to get an idea how many users do depend on an update of iTunes to be able to update their photos on their iPhone with Photoshop Elements.If enough users reply to this request, I can raise an issue at Adobe and Apple to bring out an update for iTunes that will enable us to upload photos into our iPhones using PSE Albums! This is the way it should look (using PSE 2021, version 19):And this

I saved an image to my pictures folder or file. Then, I resized it in Edit/Resize.  When I try to print, it is in landscape mode, and cuts off the top.  (1) could I put it into Portrait mode in the printer?  (2) It’s already in Portrait mode in the saved image.  (3) How do I get to print the whole image?  I use Windows, and I have Photoshop Elements 2025.  Thanks in advance for anyone who can help.

Photoshop Elements 2026 is running much slower than the 2025 version on my iMac. Are other people finding the same problem?   Mel   [Typo fixed by moderator]

I have an image in a file in PhotoShop Elements. When I bring the image up to print it, it shows the file name above the picture.  I don’t know how to get rid of this. Any suggestions, please?