Skip to main content
hughw97567757
Participant
Oct 21, 2025 9:05 AM UTC
Question

Can't install Photoshop Elements 2019

I have just bought a new computer which has Windows 11 on it. I want to install my licenced version of Photoshop Elements 2019 on it. I have gone to the download page and got the installer. When I run the installer it gets to the question "Do I want to install" I click yes and nothing happens it just stops. I have tried running this installer as admin but no difference. Is the installer faulty or am I doing something wrong?

6 replies

Glenn 8675309
Glenn 8675309
Legend
Oct 21, 2025 10:50 AM UTC

Before you run the installation file:

Go to  your system file explorer , find the exe file in your downloads, and check what the exe file properties, in the compatibility tab  is pointing to

o. 

Translate
mcdworks
Participant
Oct 24, 2025 4:52 PM UTC

I am having the same problem and this did not fix it.  the installer window pulls up and is just white and then nothing happens.

 

Translate
Glenn 8675309
Glenn 8675309
Legend
Oct 25, 2025 6:20 PM UTC

Plain white screens like that can generally be fixed doing one of two things.

1.  Turn your computer all the way off for a  few minutes.
OR
2. ensure your video card drivers are up to date.

Then do the install

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices