Device limit reached

If you did get your activations reset it’s quite rare- and does not follow Adobe’s policy on resetting activations.

Key Details of Adobe's Policy

• No Manual Resets by Support: As of June 2024, Adobe customer support agents and staff can no longer manually reset or clear activation counts for legacy perpetual license products. 

• Proof of Ownership Does Not Apply: Support cannot clear or reset activations even if you provide the original serial number or proof of purchase.

• Deactivation Must Be Done Locally: You must manually deactivate the software from within the application (Help > Sign Out) on the old computer before disposing of it, formatting the hard drive, or changing hardware.
  
  If the old computer is dead, broken, or already discarded, you cannot free up that activation. 

• Newer Elements Versions Changed Licensing: Newer releases of Photoshop Elements (such as PSE 2025 and later) have moved away from traditional serial numbers tied to perpetual counts, though newer purchases now operate under a limited-term structure rather than a permanent perpetual license.