Participant

Answered

Elements crashes when I try to print something.

32 replies
1747 views
Translate

Both my 2025 and 2020 versions of Adobe Photoshop Elements have started to crash as soon as I try to print a photograph. Any ideas?

Crash or freeze

Greg_S.Correct answer

Community Expert

Does this happen in the Editor, the Organizer or both? What OS are you using? Are you getting any error messages?

In the Editor, try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.

If that doesn't fix the problem, try reinstalling your printer driver.

E

Erik22789981ru55

Participant

I have the same issue, I have re installed Elements 2025, I have removed HP printer and drivers and then re installed everything. I also can print from Paint etc. Diagnostics on the printer say everything is fine and working to spec. Previous to full reinstalls, I have done the re set preferences, held the space bar while clicking print, and everything else that has been suggested, I am now completely baffled!

Translate

SuzanneKulla

Participating Frequently

I have the same problem. Just bought a new HP printer and it works fine in all programs but as soon as I click print in my PSE 21 it crashes… I think I have tried all suggentions in this thread but it still doesnt work. May someone please help me? I use windows btw.

Translate

I

ialora

Participating Frequently

I wrestled with it for quite some time when I had this issue. It has been quite a while, so hopefully I am remembering these steps correctly. First completely uninstall “ALL” HP printer (and any other printer you have) drivers and software. Reboot your PC. Reset Photoshop Elements to defaults. Hold Alt + Ctrl + Shift while launching PS Elements. Click “yes” when it asks about restoring defaults (or whatever it says). Close PS Elements. Reboot PC. Install the “latest” drivers/software for your printer. Make sure the printer is set to default printer. Reboot PC if it doesn’t tell you to do so. Now launch PS Elements, load an image, and try printing. I have Elements 2022, 2024, and 2025. All crashed, but all work now. I hope 2021 is not too old? If you’ve already tried all this, you can try uninstalling and re-install Elements or try out the latest demo. It might be time for an upgrade. Good luck!

Translate

SuzanneKulla

Participating Frequently

Thanks for your help! I ended up with buying PSE 2026 and now I can print again 😀

Translate

Greg_S.

Community Expert

@gogal2848 have you tried printing via the Organizer? If you are having crashes with both the Editor and the Organizer, there is likely to be an issue with your installed printer drivers. I would suggest removing all printer drivers from your computer and reinstalling just one. Use the latest print driver from the manufacturer and don't rely on the Windows installed driver. If you are able to print with one machine, add the second printer and see if this creates any crash problems.

Translate

Greg_S.

Community Expert

@gogal2848, I don't need to know what printers you have. I need to know what problems you are having printing from them.

Does the problem happen in both the Editor and the Organizer?

Have you tried resetting the preferences?

Do you have Elements installed on both computers and which version of Elements are you using?

Have you installed each of the printer drivers on the new computer?

Are any of the printers wi-fi or connected by a network?

Are you getting any error messages?

Have you cleared the printer queue for each of the printers?

Translate

G

gogal2848

Participating Frequently

Yes, I have tried resetting preferences twice. PSE is on both computers (version 24). I do have version 25 on one computer but neither program will print.

Not sure how to clear the printer queue.

I can print succesfully from the organizer.

No error message pops up when I try to print from Editor - it just crashes.

The two Epson printers have a program that supposedly updates the printers. Beyond that, I'm clueless as to how to update the Brother printer.

Other programs work and print - I just don't know why Photoshop Elements doesn't.

Translate

I

ialora

Participating Frequently

I've got the same problem. Recently Elements started to crash to the desktop as soon as I clicked on "print" from the dropdown file menu. The organizer prints fine. Tried returning Elements to defaults and rebooted everything twice. I recently got a firmware update on my Epson ET-8550 printer and also Windows 11 updated recently. However, only Photoshop Elements 2024 and 2025 crash. I have tried printing with Paint Shop Pro and 3 other paint programs; they work fine. I noticed the print function crash started after Adobe started popping up their upgrade to 2026 notice window. I clicked on it, but decided not to buy the upgrade. Makes me think Adobe is trying to make me upgrade by buggering up my print function. I would hope not...

Translate

Greg_S.

Community Expert

@gogal2848 you haven't give us enough information about your problem to make any educated guess.

Translate

G

gogal2848

Participating Frequently

I have a Brother (laser) 8360CDW, an Epson ET-376 and also an Epson F-170 (for sublimation). I have an older (Windows 10) printer upstairs and I can use PSE and i t prints but not on my main computer (Windows 11).

Translate

Greg_S.

Correct answer

Community Expert

Does this happen in the Editor, the Organizer or both? What OS are you using? Are you getting any error messages?

In the Editor, try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.

If that doesn't fix the problem, try reinstalling your printer driver.

Translate

G

gogal2848

Participating Frequently

What if you havee three printers - would all three have to be updated or removed/reinstalled?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.