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Can't backup Organizer Elements 2019

New Here ,
Dec 18, 2018 Dec 18, 2018

When I try to backup Organizer, I get an error message "Error encountered while writing file(s)" followed by the backup location path.

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correct answers 1 Correct answer

LEGEND , Dec 18, 2018 Dec 18, 2018

It's best to use a different drive.

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LEGEND ,
Dec 18, 2018 Dec 18, 2018

Where are you trying to save it? E.g. an external drive?

Ensure the folder has the correct permissions – read & write permissions for your computer user account. If you are the sole admin for your computer you could give everyone read & write access.

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New Here ,
Dec 18, 2018 Dec 18, 2018

I am trying to save it to a folder on my hard drive, a folder that I created in my Adobe/Elements 2019 Organizer folder. 

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LEGEND ,
Dec 18, 2018 Dec 18, 2018

It's best to use a different drive.

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Community Expert ,
Dec 18, 2018 Dec 18, 2018

If you are trying to back up your active catalog to the catalog folder, the files are probably "in use" and the folder is locked while the backup is taking place.  In other words, I don't think this can be done.  And what would be the purpose of backing up your catalog to the same drive and folder on your computer?

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New Here ,
Dec 18, 2018 Dec 18, 2018
LATEST

Duh.  Problem solved.

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