My PC hard drive failed. I installed a new 1 TB HDD, loaded Windows 11, Chrome, Edge, Adobe CC and Adobe Acrobat Reader. I can see my PSE 2019 license when I log into Adobe, but when I try to download it I get an error message that says I need to update my OS, browser and Adobe products. They are all newly downloaded and fully up to date.
Have had similar problem: Photoshop Elements 14 will not complete installation on my new PC. I get a message that the driver interferes with Windows Security Memory Integrity. I have turned off security on my PC, and the firewalls, but get the same result. Can anyone help?
@mary_2381 I've never heard of that message before. Can you please show us a screenshot of the message, and tell us at what point in the installation the message appears.
On windows 11 it happens as soon as I execute the downloaded executable load file from Adobe CC. It also happened when I tried to execute from the originalCD-ROM. I tried a Windows 10 desktop that I have - same result.
The message says that the installation can not be completed because of a compatibility problem. When I click on the "Learn more" button, it tells me that the problem is with the Windows Memory Integrity security. It further says that I can disable this security function, but the consequences of doing so can range from minimal to catastrophic. This message appears at the point that PSE 14 is 67% installed.
Because I needed to do some editing, I purchased the 3 year subscription and downloaded PSE 2025. There were absolutely no problems with that download. I did not have to disable Norton or any other products.
I have just sent an email to Adobe Tech to see if I can get help with a download to my Win 10 desktop to use as a backup. When I tried that download, it errored out in the same manner as the Win 11 laptop.
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