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Cannot download Adobe Photoshop Elements 2019 on new hard drive.

New Here ,
Nov 16, 2024 Nov 16, 2024

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My PC hard drive failed. I installed a new 1 TB HDD, loaded Windows 11, Chrome, Edge, Adobe CC and Adobe Acrobat Reader. I can see my PSE 2019 license when I log into Adobe, but when I try to download it I get an error message that says I need to update my OS, browser and Adobe products. They are all newly downloaded and fully up to date. 

Any suggestions would be appreciated.

Thank you in advance.

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Download and install , How to , Problem or error

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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Temporarly turn off any firewall or anti-virus software.

 

 

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New Here ,
Nov 16, 2024 Nov 16, 2024

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Have had similar problem:  Photoshop Elements 14 will not complete installation on my new PC.  I get a message that the driver interferes with Windows Security Memory Integrity.  I have turned off security on my PC, and the firewalls, but get the same result. Can anyone help?

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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@mary_2381 I've never heard of that message before.  Can you please show us a screenshot of the message, and tell us at what point in the installation the message appears.

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New Here ,
Nov 16, 2024 Nov 16, 2024

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Screenshot 2024-11-16 210059.png On windows 11 it happens as soon as I execute the downloaded executable load file from Adobe CC. It also happened when I tried to execute from the originalCD-ROM. I tried a Windows 10 desktop that I have - same result.

 

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New Here ,
Nov 16, 2024 Nov 16, 2024

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I also disabled Norton antivirus and firewall. Same result.

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New Here ,
Nov 17, 2024 Nov 17, 2024

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The message says that the installation can not be completed because of a compatibility problem. When I click on the "Learn more" button, it tells me that the problem is with the Windows Memory Integrity security. It further says that I can disable this security function, but the consequences of doing so can range from minimal to catastrophic.  This message appears at the point that PSE 14 is 67% installed. 

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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If using Opera, try using Chrome.

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New Here ,
Nov 16, 2024 Nov 16, 2024

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Thank you for the suggestion. I do not have Opera installed. I tried in both Chrome and Edge.

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New Here ,
Nov 17, 2024 Nov 17, 2024

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Your situation appears to be different than mine. I do not get a "Learn More" button and the error message I get appears when no download has begun.

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