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I have a perpetual license of Elements 2022. It appears as a registered product under my Adobe account and has a download link. I am upgrading to a new computer. Once I download the .exe installer file to the new computer and run it, I get the initial question (language and install directory) and then it appears to start the install.
However, once the progress bar gets to 2%, the installation fails with error 113, unable to connect to the Adobe server.
I have followed every TS step I can find on the Adobe website (turn off antivirus, turn off firewall, use a different browser, etc, etc, etc) and nothing works.
At this point I am thinking that there is, in fact, no server for the installer to connect to.
Any information or advice, anyone?
Thanks!
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Regarding the offline installation tip, I cannot "launch" the application because all I can get from Adobe is a download link, to download the application over the internet.... The tip you linked was for the 2019 version, so maybe at that time buyers got a DVD to install from - but in 2022 when I bought it, all I got was a serial number and I downloaded from Adobe.
Thanks again,
Andy
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SOLVED: Ok, spent yet another hour on this. Found a thread on Reddit that was actually about a different problem (code 183) but suggested that installing Microsoft C++ 2013 redistributable (both x86 and x64 packages are required) might allow a Win 11 machine to connect to Adobe's download servers for older content. VOILA - this did the trick.
I installed the two old C++ packages and rebooted the computer, then tried the download links again and they found the Adobe Servers.
Talking to a friend of mine who is a professional coder, he suggested that if Adobe will not update the server end of this process, then they could EASILY add a few lines of code to the download applet/link that will look at the host computer and notify the customer if their computer needs to have C++ 2013 installed. I find it interesting that the download server for a 2-year-old piece of software relies on an 11 year old C++ build, despite the fact that Microsoft has updated C++ literally hundreds of times since then... So how about it Adobe??
Thanks,
Andy
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Adobe won't do anything with software that is no longer supported. They only support the current version, and the version before the current version, that's it.
I unistall and reinstall the following versions, all the time, without any Issues: 10,14,16,17,18,19, 20, 22,23,24,and 25.
I think some users bring this issue about themselves, by "Knowing their way around computers" and will often delete "extra copies" of files. I think other just go ahead and delete the program file folders and don't acutally unistall the program- leaving lots of remnents and all sorts of registry entries- resulting in the c++2013 installed.
It's the way the C++ package gets installed that causes problems: When you install an updated redistributable package, binaries for non-target architectures are removed. For example, after you install an update for an x86-based application, the x64 Visual C++ 2013 runtime libraries are missing.
Here is a link to download it: Download it, install it, problem solved in less than one minute.
https://www.microsoft.com/en-us/download/details.aspx?id=40784
Tons of reasons to still use C++2013
Lots of reasons for still using the C++ 2013 version:
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