Cannot open heic files in Photoshop Elements 2021 using Windows 365 even though I could before

New Here ,
Sep 19, 2022 Sep 19, 2022

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I have been opening HEIC files with no trouble until tonight.  Now it says it cannot be opened

 

2022 09 19 - CANNOT OPEN heic files.jpg

 

Last time this happened, Adobe updated my software and it fixed the problem even though my software says it is up to date.  What is up?  I tried rebooting my computer and updated everything I can find to update to no avail.

 

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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Go to the Microsoft Store and download the Heif Image Extensions. 

Snap_2022.09.20_11h57m2s_001.png

If it is already installed as shown in the above screenshot, try uninstalling and reinstalling it.  You can uninstall it by going to Windows Settings>Apps:

Snap_2022.09.20_12h2m50s_002.png

 

  You should also download and install or reinstall the HEVC Video Extensions.

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New Here ,
Sep 22, 2022 Sep 22, 2022

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I tried reinstalling HEVC app - no improvement.  Though when I try to install the HEIF  image extensions app it just says 'open' it does not appear anywhere in my list of installed apps so I cannot uninstall it to try again.  Very frustrating.  When I open that app it appears to be just a stand alone app that lets me open files inside the app itself - it does not seem to facilitate opening the files inside Adobe Photoshop Elements 2021.  Help.

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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I've just paid closer attention to the title of your post.  I have no experience whatsoever with Windows 365 so cannot help you any further.  I've never heard of anyone using Elements with that Cloud service.

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