Canon CR3 file issues with RAW and DNG in Elements 2020 (v.18.0)

[Julie22117890wpb8]

Hi,

Been having issues opening/editing Canon CR3 files in Elements 2020 (v. 18.0), running Camera Raw 12.0.0.321. When I attempt to open the CR3 file I get a message that says "Adobe could not complete your request because it is not the right kind of document". I have read lots of posts and tried the following and I still can't edit my CR3 files:

1. Installed Camera Raw 14.0. Installation went fine, but when I re-open Elements it still has the old plug in version. I tried to find the file and copy it to the plug-in folder manually, but can't seem to figure out where it goes after installation.
2. Installed Camera Raw 13.1 and had the same issues as above.
3. Installed Adobe DNG Converter. Open the program, browse to the folder where my CR3 files are and it shows the folder as empty. The folder is definitely not empty.

I've spent about 3 hours on this so far and haven't gotten anywhere. What am I missing?

Thank you,

Julie

[Greg_S. · Accepted solution]

Although you have told us that you have tried following several posts you have read, it's not clear exactly what you have attempted.  Please take a look at this HelpX Article which describes step-by-step how you can install an updated Camera Raw plug-in into Elements.  Pay careful attention to where you copy and paste the plug-in file (Camera Raw.8bi).  I also recommend that you rename the existing Camera Raw plug-in file with a tilde as a prefix so that it becomes ~Camera Raw.8bi. 

I have installed ACR 14 in Elements 2020 and it is working fine. 

[Julie22117890wpb8]

Thank you! I figured it out. I noticed that files had the same name and so I figured it was not updating. Then I did notice that there were different dates for the Camera Raw.8bi file and so copied and pasted into the correct folder, and its been working fine since. That's a helpful link, I just wish I knew that the updated CR had the same file name as the old CR.

Thank you!

Julie