Contacting a human being?

[Iain29077542ew8v]

Why isn't it possible to contact a human being. Adobe have all this links to HELP but none of them direct you to an e-mail address or a web link. Adobe you have failed completely in providing support for your customers. 

[Ged_Traynor]

@Iain29077542ew8v go to this link Contact Customer Care (adobe.com)

Sign in with your Adobe account, make sure you're using a browser with cookies and pop-ups enabled, click on the chat bot icon and type Agent

[Iain29077542ew8v]

I have tried that route, but no chat bot appears.

[Ged_Traynor]

Try a different browser, do you have any add-ons that blocks cookies or pop-ups

[Iain29077542ew8v]

Why should I have to do this. All I want to do is to contact Adobe.

[kglad]

@Iain29077542ew8v 

if you want to use adobe chat, you have to use a compliant browser as explained previously.  you can try your mobile browser because it's likely to be compliant if on a mobile with a current os version.

[kglad]

@Iain29077542ew8v 

i'm assuming this is related to an account/payment issue, but if you're issue is related to something else, please indicate what that is.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

==============================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Iain29077542ew8v]

I am using Google. It should allow chat bots or whatever.
I don't use Twitter.) I can't believe that people still use Twitter after
what Musk has done to it)
My issue does not relate to payment.
I purchased a new Acer PC and proceeded to load Photoshop Elements 10 onto
the PC, that has Windows 11. The PC crashed completely. I eventually
managed to get it it some sort of repair mode and restore the settings to
prior to loading Photoshop. The PC then came back to life. So I now cannot
use Photoshop because it crashes my PC. There is clearly a major mismatch
between Photoshop Elements and Windows 11. Is Adobe aware of this? If so,
can I get an updated version of Photoshop Elements that will not crash my
PC.

[kglad]

properly uninstall pse 10 using the uninstaller.

if you have a problem uninstalling it, use the iobit uninstaller

reinstall pse 10 using compatibility mode (win 7)

p.s. adobe no longer supports pse 10

<moved from acct, payment and plan>

[jane-e]

@Iain29077542ew8v 

You have a very old version of PSE and it's lasted you a long time. The current version is 2023. You can purchase it for $99, but scroll to the very bottom of this page and download the 30-day trial first to confirm that it works for you.

https://www.adobe.com/products/photoshop-elements/buy-elements.html

We can also move your post to the PSE where the experts there can give you the best answers. Let us know.

Jane

[Test Screen Name]

There's no point contacting Adobe about this. Elements 10 wasn't written for Windows 11. More importantly, Elements 10 support ended years ago; Adobe will not talk to you about unsupported products. If you post in the Photoshop Elements forum someone may have experience.

[jane-e]

If you post in the Photoshop Elements forum someone may have experience.

By @Test Screen Name

Yes, they are very experienced about older versions in the PSE forum — moved to Photoshop Elements. 

Jane

[Greg_S.]

As has already been mentioned, you should run the file in Compatibility mode. 

• Find the PhotoshopElementsEditor.exe file in the following directory C:\Program Files (x86)\Adobe\Photoshop Elements 10.
• Right-click on the file and select Properties.
• In the Properties dialog, click on the Compatibility tab.
• Select the settings shown in my screenshot below.

If the program is not yet installed, you can do the same with the installation Set-up.exe file.

(And outside the United States, the Adobe Support Chat bot is only available during normal business hours in your region.  See this link for Adobe's telephone numbers which also identifies the hours of operation.  If you have been installing and uninstalling the program several times on different computers without properly signing in and out of the program with your Adobe account ID, you may run into an activation problem.  If this happens, Adobe support will still reset the activation on an old version of the program.)