Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Contacting customer service

New Here ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

About 3 years ago I bought the upgrade in The Adobe photoshop app. About 4 months ago it took away my purchase and now wants me to sign up to pay yearly. I can't figure out how to contact customer service about this. Anyone have any tips and know why this happened?

TOPICS
How to

Views

73

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

Hi,

 

Are you talking about the Photoshop CC application or the Photoshop Elements application? This is the support community for the Photoshop Elements application which uses a one-time purchase, perpetual license model and not a subscription-based model (like Photoshop CC).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

LATEST

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.  Or you can contact Support by telephone using the numbers listed here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines