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Contacting customer service

New Here ,
May 03, 2021 May 03, 2021

About 3 years ago I bought the upgrade in The Adobe photoshop app. About 4 months ago it took away my purchase and now wants me to sign up to pay yearly. I can't figure out how to contact customer service about this. Anyone have any tips and know why this happened?

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Advocate ,
May 03, 2021 May 03, 2021

Hi,

 

Are you talking about the Photoshop CC application or the Photoshop Elements application? This is the support community for the Photoshop Elements application which uses a one-time purchase, perpetual license model and not a subscription-based model (like Photoshop CC).

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Community Expert ,
May 03, 2021 May 03, 2021
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Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.  Or you can contact Support by telephone using the numbers listed here.

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