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Contacting customer service

New Here ,
May 03, 2021 May 03, 2021

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About 3 years ago I bought the upgrade in The Adobe photoshop app. About 4 months ago it took away my purchase and now wants me to sign up to pay yearly. I can't figure out how to contact customer service about this. Anyone have any tips and know why this happened?

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Advocate ,
May 03, 2021 May 03, 2021

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Hi,

 

Are you talking about the Photoshop CC application or the Photoshop Elements application? This is the support community for the Photoshop Elements application which uses a one-time purchase, perpetual license model and not a subscription-based model (like Photoshop CC).

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Community Expert ,
May 03, 2021 May 03, 2021

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Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.  Or you can contact Support by telephone using the numbers listed here.

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