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Angelic_writer0D44
Participant
May 3, 2021
Question

Contacting customer service

  • May 3, 2021
  • 2 replies
  • 367 views

About 3 years ago I bought the upgrade in The Adobe photoshop app. About 4 months ago it took away my purchase and now wants me to sign up to pay yearly. I can't figure out how to contact customer service about this. Anyone have any tips and know why this happened?

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 3, 2021

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.  Or you can contact Support by telephone using the numbers listed here.

Phil Pickering
Phil Pickering
Legend
May 3, 2021

Hi,

 

Are you talking about the Photoshop CC application or the Photoshop Elements application? This is the support community for the Photoshop Elements application which uses a one-time purchase, perpetual license model and not a subscription-based model (like Photoshop CC).

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