Download old Elements 11 version

[angelaw21236]

I purchased a boxed version of Photoshop Elements 11 and Premiere Elements 11 from Best Buy 7 or 8 years ago. I just recently bought a new laptop because my old one crashed, but it doesn't have a cd drive. Is there any way to download the version 11 to my new laptop without paying for it again OR paying for a newer version?

Community forums say to go here to download older versions but it only shows 2019 and 2020.

https://helpx.adobe.com/download-install.html#PhotoshopElementsPremiereElements

[Lumigraphics · Accepted solution]

You'll need to contact Customer Service at Adobe.

[angelaw21236]

I can not find a phone number online anywhere. I am getting an error message that states if I dont have an existing subscription or haven't bought anything online that my account can identify then I am only allowed to use a chat window and no one has responded to my initial chat in 4 days 😞

[Jeff Arola]

Use contact us under Don't see your app or plan?

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

[Joshua the meek · Accepted solution]

portable CD drive that plugs in usb

[Walter_H]

@angelaw21236,

You can download Photoshop Elements 11 and Premiere Elements 11 from the link below. Be sure to read the section titled "Note: Very Important Instructions" first. If you're running Windows, there are two files to download for each.

Direct Download Links for Adobe Photoshop/Premiere Elements 11