Elements 15.1 Update

[Kernazitskas]

Tried downloading the Elements 15.1 update and it quit downloading after about an hour. Tried reloading and it quit almost immediately. Provided me with Error Code: U44M1I210, which is totally meaningless to me. now, every time I load Elements, I get a reminder that the 15.1 update is available. Clicking to commence the download results in the same quitting and error code notification. I submitted this problem under Case No: 0188374487.

How do I clear out the partial update? How do I get the update installed?

[MichelBParis]

The update to version 15.1 is a patch for Macs:

Updates for Photoshop Elements and Camera Raw

Windows users: don't look for it.

[Peru Bob]

And if you are on a Mac:

Premier Elements 14 new update failed to install Error U44M1I210.

[arshla jindal]

Hi William,

Please create a new user account on the MAC and download and install the update through that account. For information on creating new user account, refer to OS X El Capitan: Set up users on your Mac​.

Please try out and provide us your feedback whether or not this resolves you issue.

Thanks,

Arshla

[penelopeh16522047]

How do I do the update? Very annoyed that I cannot use my purchse

[ronp44327387]

Having same problem,so frustrating,just purchased v 15 because 14 repeatedly crashed when printing ! new version is just as bad !

[arshla jindal]

Hi Penelope & Ron,

We apologize for the inconvenience you've faced.

Would you please just confirm if you have tried installing the updates the way suggested above?

Thanks,

Arshla

[ronp44327387]

The update to v 15.1 could not be loaded from the web page,however ,after latest crash a prompt was forthcoming on relaunch which allowed a direct down load of the upgrade.No further crashes as yet.