Elements 15.1 Update

Forum|Forum|9 years ago
November 14, 2016
3 replies
887 views

Tried downloading the Elements 15.1 update and it quit downloading after about an hour. Tried reloading and it quit almost immediately. Provided me with Error Code: U44M1I210, which is totally meaningless to me. now, every time I load Elements, I get a reminder that the 15.1 update is available. Clicking to commence the download results in the same quitting and error code notification. I submitted this problem under Case No: 0188374487.

How do I clear out the partial update? How do I get the update installed?

This topic has been closed for replies.

A

arshla jindal

Adobe Employee

Hi William,

Please create a new user account on the MAC and download and install the update through that account. For information on creating new user account, refer to OS X El Capitan: Set up users on your Mac.

Please try out and provide us your feedback whether or not this resolves you issue.

Thanks,

Arshla

P

penelopeh16522047

Participant

How do I do the update? Very annoyed that I cannot use my purchse

R

ronp44327387

Participant

Hi Penelope & Ron,

We apologize for the inconvenience you've faced.

Would you please just confirm if you have tried installing the updates the way suggested above?

Thanks,

Arshla

The update to v 15.1 could not be loaded from the web page,however ,after latest crash a prompt was forthcoming on relaunch which allowed a direct down load of the upgrade.No further crashes as yet.