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Elements 2019 not opening on Windows 10

New Here ,
May 17, 2022 May 17, 2022

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Im having difficulty opening Elements 2019, as it is saying my operating system (Windows 10)

and browser may be out of date.  I have updated everything, and still getting the same message.  Can anyone help?

 

{Title edited by Moderator}

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Download and install , Problem or error

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correct answers 1 Correct answer

Adobe Employee , May 17, 2022 May 17, 2022

Hi there,

 

We're sorry about the trouble with Photoshop Elements. 

What operating system are you using, and which version? What is the exact error message that you see? How have you installed the application? Since when are you seeing this issue? Did you try re-installing the app?
Try these steps and let us know if it works.

1/ download Creative Cloud setup from this link; https://adobe-creative-cloud.informer.com/download/ 

2/install it and log in to your Adobe account.

3/ Install your PSE 2019

...

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi there,

 

We're sorry about the trouble with Photoshop Elements. 

What operating system are you using, and which version? What is the exact error message that you see? How have you installed the application? Since when are you seeing this issue? Did you try re-installing the app?
Try these steps and let us know if it works.

1/ download Creative Cloud setup from this link; https://adobe-creative-cloud.informer.com/download/ 

2/install it and log in to your Adobe account.

3/ Install your PSE 2019 as usual

 

We're here to help, just need some more info.

 

Thanks.

Ranjisha

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New Here ,
May 18, 2022 May 18, 2022

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Thanks Ranjisha. I followed your advice and all is well again.

Thanks again

 

Tony

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Glad to know that it helped. Feel free to reach out whenever needed. Thanks! 

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