Elements 2020 Organiser crashes on start-up

[steve1-10]

Hi,

I’m still struggling with this problem and would really appreciate some help with this.

I recently purchased, downloaded and installed Adobe Photoshop Elements 2020 and Premiere Elements 2020 onto my iMac desktop. I’m running on OSX 10.13.6 Sierra - which is compatible with these versions of software.

Elements and Premier open without issue but Elements Organiser does not. It crashes on start-up each time. Consequently, this renders Photoshop Elements to be useless unless resolved.

So far I have tried:

1 - Uninstall, restart and reinstall software.

2 - Checked for updates to my graphics card.

3 - Run a Disc Utilities diagnostics 

4 - Turn off and on my Mac.

5 - Started Organiser whilst holding down the Shift key without success.

6 - Tried to update preferences but the instructions provided by Adobe do not match the options given on my computer.

7 - Checked the Apple forums which appear to indicate that this could be an Adobe software problem.

8 - Renamed the OLS folder to OLS_old.

9 - Renamed Online Services to Online Services_old

10 - Renamed the folder psa.prf to psa_old.prf

I attach screenshots of the crash message, what I see in Application preferences on my Mac and how Organiser displays on my Launchpad (just incase it's an installation issue).

As you can tell, I'm getting desperate. Please help!

Thanks

Thanks.

[kglad]

reset your preferences, https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html,

[steve1-10]

Thanks for the reply kglad.

I followed the instructions on the link but Organiser still crashes on start-up. Really strange this, because Elements and Premiere 2020 both launch OK - the problem just appears to be with Organiser.

[kglad]

<moved from download&install>

[steve1-10]

Sorry, I don't understand that last message.

[kglad]

i think your issue is better addressed here.  you can also try the other solutions here, Elements Organizer crashes at launch (adobe.com)

[Glenn 8675309]

Silly question time:

Does it work whe nyou start it from here?

[steve1-10]

It's not a silly question but no, it doesn't start from here.

[freddyd95255143]

Did you get a solution on this issue, I have the same problem.