Elements 2021

[Arggggh!]

My Elements 2019 died. It refused to close no matter what I did. So, I bought Elements 2021. When I try to open pictures from the organizer, they open, but are blurry,  it says file lost, click to reconnect. But then it asks what file I want to connect it to. I have 24K pictures and certainly can't do anything onsey twosey. How can I get the 2021 organizer and editor to play nice together?

[Arggggh!]

Now it seems to get the files up correctly after I deleted the old version of Organizer, but now it stops editing and says unable to clone, paint copy, etc,  due ti disk eror. What the heck does that mean?

[Greg_S.]

Please post the exact wording of the error message.  Better yet, post a screenshot.

[Arggggh!]

[Greg_S. · Accepted solution]

Sorry, I know nothing about Macs and don't think I have seen that error on Windows.  I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here.