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Elements 2023 photo editor temporary freeze on loading

Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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Using Elements 2023 on Dell XPS 8930 64Bit PC  Windows 10 Pro  up to date

When I load elements photo editor the screen draws OK then freezes for around 40 – 50 seconds.

Then it’s fine.

 

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Crash or freeze

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correct answers 1 Correct answer

Community Beginner , Feb 23, 2023 Feb 23, 2023

Problem was editor having difficulty connecting to print spooler.  Updated HP printer driver and all OK now.

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Should of added:  Had Elements 2020 with this problem and thought upgrade to 2023 might sort it, but no. Saw a post that sufgested repair of catalogue may be the solution, but no difference.  I'm in UK and cannot find an Adobe support phone number or find a CHAT option. Have run with administrator privalages but not the solution. Looking at services but not an expert.  Recently un-installed Adobe Genuine Service (completely erroneously), could this be the problem? Cannot find where to download for re-installation.

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Problem was editor having difficulty connecting to print spooler.  Updated HP printer driver and all OK now.

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