Elements 2023, windows 11. get photos from card reader. no valid files found

[George30111612f6oc]

I have downloaded elements 2023 on windows 11. When I try to get photos off of my memory card. I have a message pop up that says "no valid files found"

[Greg_S. · Accepted solution]

Are you trying to download raw files from the card?  If so, have you installed Camera Raw from the Help menu?

[George30111612f6oc]

No, I have not installed camera raw. I will have to find out what camera raw is. Thanks

[George30111612f6oc]

Thanks Greg. That worked