Elements 2024 (MacOS) does not appear in my Adobe account

[Kilrymont2]

As per title.

I bought this Mac Pro last year, soon afterwards bought Elements 2024 via Apple's online app store.

Previously I owned (still do) CS5 extended Photoshop.

Recently I found that I couldn't find any Chromatic Aberration correction, tried to access support - discovered that Adobe seems not to be aware that I bought Elements as per first line in this post.

Which is alarming, to say the least.

Reason I'm not using CS5 any more is that my last Windows laptop was corrupted by a BIOS upgrade forced on it by Dell. No more CS5 for me.   I'm sick of MS' attitude re forcing OS upgrades on owners who don't want it for perfectly valid reasons - so have migrated to MacOS with this Macbook Pro 14, currently running Sonoma.

That's it. I paid for the software via Apple's online system, it was downloaded from Apple's server.  That's the story.

Having bought the software as above from Apple, why does Adobe seem unaware of my being their customer?  Does Apple not transfer customers' details to Adobe after software purchases?

[Glenn 8675309]

Tedchnically, you are an apple customer, that is who you made your purchase from.   

This is a user to user forum, we try, and sometimes we are wrong, only sometimes though.

While the Apple Online Store does offer Photoshop Elements, Apple's support for the software primarily focuses on the Mac App Store process (download, installation, licensing, updates). For any issues beyond these processes, including technical support, program errors, or "how-to" questions, Adobe's support resources are recommended. 

Here's a more detailed breakdown:

• Apple's Support Scope:

  Apple handles the initial purchase and management of Photoshop Elements through the Mac App Store, including downloads, installations, and updates. 
• Adobe's Support:

  For technical issues, general questions about using the software, and help with troubleshooting, users should turn to Adobe's support resources, which include online help, user forums, and phone support, according to Adobe's help center. 
• Mac App Store Process:

  The Mac App Store manages the entire process from buying the software to keeping it up-to-date. 
• Adobe ID and Data Collection:

  Users need to sign in with an Adobe ID to use Photoshop Elements, which allows Adobe to collect anonymous product usage data for improvements and web/mobile companion apps. Users can manage their data collection preferences on Adobe's website. 
• Downloading and Installation:

  If you're looking to download and install Photoshop Elements, you can search for it in the Mac App Store and select the "Get" button. 

[Kilrymont2]

I forgot entirely having posted this question - my apologies. There's some excuse by dint of my being -  elderly enough to maybe having to ensure my will is up to date... 🙂

To clarify, perhaps what i wrote was unclear, going by the above response.  I have elements 2024 sourced via Apple and installed, and it's working as i guess it does - not that impressively.   However, just once again ran across the main thrust of the above query.  I paid Apple for the software downloaded it and using it since last  (2024) summer.  Apple has not given adobe my purchase record and my current Adobe account shows no trace of my being a fully paid up customer abeit routed via Apple's servers - of elements. My other Adobe sotware shows as it should.  I assumed - and I'd argue till hell froze over over this - that when an innocent buys from one of the world's biggest sellers of hardware and software that a software buy would be passed in full detail to the softare creator for licensing purposes.  I'm more used to getting people on the telephone and explaining myself there - clearly I'm prehistoric in that regard - thus I find myself stuck over who to talk to - or to  email- to get this strange situation corrected.  Can anyone advise in terms pertaining to the exactness of the above?  I can give purchase date to any adobe staff needing it, plus any other references that the covering email from Apple shows.  In these days when nobody actually talks to customers any more its remarkably difficult to get to what ought to be the simplest of solutions.

[Jeff Arola]

Here's a way to remove Chromatic Aberration in Photoshop Elements:

https://www.youtube.com/watch?v=7PVojBDGg3Q