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Elements 6 not launching after installing on new WIN 11 box.

New Here ,
Feb 28, 2023 Feb 28, 2023

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After installing E6 on a new Windows 11 machine, the program will not launch. I get a spinning wheel for a short time and nothing. I have run the license repair utility with no change.

E6 was working on my old Windows 10 box.

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Problem or error , Windows

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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Maybe it won't run on Windows 11.

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Could very well be, found a support e-mail.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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Try running it in Windows compatibility mode.  Right-click on the desktop icon and select Properties.  Go to the Compatibility tab and make the settings like I have shown in the following screenshot.  I'm using Win 10, but I assume there is something similar in Win 11.  Please let us know if this works for you.

Snap_2023.02.28_12h49m6s_001.png

 

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New Here ,
Mar 01, 2023 Mar 01, 2023

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I tired all compatiblity modes.

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Any "support" email you may have received probably comes from a scammer.  Any official Adobe email will come from an Adobe.com address. Scammers send private messages to your Community account and you may receive a notification email from Adobe saying that you have received a PM.   If that is what happened, please let us know the name of the person who contacted you so we can get them banned from the forum. 

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New Here ,
Mar 02, 2023 Mar 02, 2023

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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@Aaron28638101ehiz , thanks for letting us know.

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