1 Correct answer
Well, I find Adobe's apparent lack of customer-focus disappointing. I have provided keys to reproducing the problem (saving from Editor) - and am quite happy to respond to Adobe questions. Other vendors - Sonos, Apple - tend to make customer issues easy to report and own customer issues to respond - and yes, sith some issues, the result is the problem will not be resolved. They do tend to resolve issues when the version of the software is the same as the operating system. This lack of custom
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Should I expect any acknowledgement or response from Adobe?
By @georgef85037473
If you ask Adobe directly, ok. But you are asking in a user to user forum where you get answers from other volunteering users. Adobe does not offer feedback even if they read the discussions.
In yours case, you did not get answers for mainly two reasons:
- You mentionned Sonoma (and nothing for your workflow). As a result only a very few exoert users with Macs will answer.
- that's twenty years that some users ask the same question and the answer is that there is nothing wrong with Elements Organizer, as it completely ignores creation / modification dates. Only the date taken exif tag is used. The other kinds of dates are managed only in your operating system (for backup, synchro...) They are not even stored in the databae and its indexes. When they are displayed, they are read directly from your media files. So most users of this forum will not answer because that's never been a problem for them.
The real risk with the organizer is that when the date_taken is not properly read, it will probably read another kind of date. I don't think it's specific to Sonoma, but only Mac expert users can say... if you can give enough details on your workflow. I am convinced you can ignore the changes in the other kinds of date like others users. There are many ways to change and correct the date_taken in the organizer, nothing for creation / modification.
https://johnrellis.com/psedbtool/photoshop-elements-faq.htm#_All_the_different
Thank you, Michel.
From my perspective - the assignment of dates worked fine - then did not. The corruption only took place as the photo was edited by Editor - upon save, it had been correct previously. So.. that seems to me to be an Adobe software issue.
And - if I knew how to submit a bug to Adobe - I would. But they certainly don't make it easy - and even a Google search for reporting software bugs leads me here.
By @georgef85037473
Hi George,
The only way to get Adobe to take a look at your issue is to show how to reproduce the workflow leading to your date change.
You are right that Adobe does not make it easy to join a competent technician (it's much cheaper for them to rely on the community forum). That said, without any way to reproduce the problem (which is in my view an OS or user problem), you'll never get help. Any way, the Elements team in India only helps for "how to" issues and not for marketing choices or OS issues. Regulars Creative Cloud users are better helped in the more 'pro' forums.
So, your best bet is to wait a little for other Sonoma users to try to test your workflow and dreport here.. If there is a reproducible issue, then you'll get Adobe to check, and possibly to solve it alone or with Apple.
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