File loading errors
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Have loaded and worked with Photoshop Elements 2019 for a couple of days. Now getting the following errors when I try to load files that I have worked on.
1. JPEG marker segment length is too short....
2. Could not complete request. Not valid Photoshop document....
Any help would be appreciated. Thanks.
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Hi there,
We apologize for the issue you are facing while opening your images with Photoshop Elements.
Could you provide us with more information so that we can help you?
- Are you using a Windows or a Mac? (The exact OS version would also be helpful)
- Are the images saved on the local storage of your computer or an external drive?
- Are all the files JPEGs or are you getting the errors while trying to open multiple formats?
You can try to open the images with a different application and save the files again to check if you are able to open the images in Photoshop Elements?
You may also check a related discussion linked below.
https://community.adobe.com/t5/Photoshop-Elements/Failure-to-open-photos/td-p/3908228
Regards,
Nikunj
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