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Sandra_C_Manning
New Participant
February 3, 2012
Question

Failure to open photos

  • February 3, 2012
  • 2 replies
  • 69285 views

When trying to open some photos, an error message pops up.  It is:  "Could not complete your request because a JPEG marker segment length is too short (the file may be truncated or incomplete)." These photos were downloaded from the same card and at the same time as photos that do open.  If you have a solution for this, please advise me on what actions to take.   Thank you.

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2 replies

A
Community Manager
andaleebfatima1Community Manager
Community Manager
February 4, 2012

Hi Sandra,

I just dig out this problem on other forums and found this post : http://forums.adobe.com/message/3625238

See if that helps.

Do check if all of the images have the correct and same extension.

Also try opening the image on mspaint and saving it as JPEG once again and then opening it Organizer once again.

Thanks

andaleeb

S
Sandra_C_ManningAuthor
New Participant
February 5, 2012

Thanks, Andaleeb,

Another suggestion was made to download http://www.irfanview.com/ . It is a free utility program, according to Barbara B.; and, it seemed to miraculously work! I'm back in photo-tweaking business! Thanks again for your help. Sandy

Date: Sat, 4 Feb 2012 00:50:02 -0700

From: forums@adobe.com

To: manningsandra@hotmail.com

Subject: Failure to open photos

Re: Failure to open photos created by andaleebfatima1 in Photoshop Elements - View the full discussion

Hi Sandra,

I just dig out this problem on other forums and found this post : http://forums.adobe.com/message/3625238

See if that helps.

Do check if all of the images have the correct and same extension.

Also try opening the image on mspaint and saving it as JPEG once again and then opening it Organizer once again.

Thanks

andaleeb

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    B
    Barbara_B_
    Inspiring
    February 3, 2012

    If in windows, try opening them in irfanview (free) and saving them there. On a mac, use Preview.

      S
      Sandra_C_ManningAuthor
      New Participant
      February 4, 2012

      Thanks, Barbara, for your reply.  I'm a technological novice and not sure that I understand your answer.  Is irfanview an online program?  Will I ultimately be able to save the photos on the drive where I have my other photos organized?  Wasn't really clear why that happened to random photos. . .  Thanks again for your help.

      B
      Barbara_B_
      Inspiring
      February 4, 2012

      Irfanview is a free and very useful utility program:

      http://www.irfanview.com/

      Sometimes it can understand files that are too damaged for PSE to read.

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