Foto editor Photoelements 19 don't startup

[ab53997957]

I have install photoshop elements 19 and the install process seems to be good.

I get the startscreen on the windows 10 computer, but when I click on the photoeditor the editor don't start up.

I see the mesaage:

load the editor workspace of Adobe photoshop elements

but after a while the message closes and then nothing happens.

I can click again but still the same happens.

I have reinstall the version a few times without results.

I have on my computer the Photo elements version 14 and that is working ok.

How can I get version 19 working???

[arshla jindal]

Hi,

Request you to please try the following solution:

Install Microsoft Visual C++ Redistributable for Visual Studio 2012

• Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
  

• Restart your computer.
  

• Launch Photoshop Elements.

  Thanks.

[ab53997957]

Have install this, but still the editor don't start up.

I think it is better to stay on version 14, because I can't use this programm now.

Can I get a refund?

[arshla jindal]

Please refer to the following article:

Return or exchange a non-subscription product